Partner Customer Success Architect- Singapore

Concentrix; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Concentrix is seeking a Partner Customer Success Architect, Modern Work & AI in Singapore to help enterprise and public sector customers translate Microsoft 365 Modern Work, Copilot, and AI investments into measurable business value. This senior role leads secure, integrated strategy across architecture, adoption, governance, and value realization.

Singapore citizenship is mandatory due to government, defense, and public sector environments; you will design secure solutions, drive adoption, and

Qualifications

• Singapore citizenship required; ability to obtain and maintain required customer or government security clearance.
• Typically 10–15 years of senior consulting, architecture, or delivery experience.
• Deep Microsoft 365 Modern Work architecture expertise across collaboration, identity, administration, security, and governance.
• Practical experience with Copilot, Copilot Studio agents, Power Platform automation, prompting, grounding, and validation.
• Working knowledge of Microsoft Purview, information protection, data governance, and responsible AI.
• Strong executive communication, workshop facilitation, and cross-team leadership skills.
• Preferred: Singapore public sector or regulated-industry delivery experience, relevant Microsoft certifications, and change-management expertise.

Responsibilities

• Build phased Modern Work and AI roadmaps aligned to customer priorities and success measures.
• Design secure Microsoft 365, Copilot, Copilot Studio, and Power Platform solutions with strong governance.
• Lead workshops, pilots, architecture risk resolution, and production-readiness planning.
• Drive adoption, change enablement, stakeholder alignment, and measurable business outcomes.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Skills

Senior consulting

Architecture

Delivery experience

Microsoft 365 Modern Work

Governance

Power Platform

Copilot expertise

Tools

Copilot Studio

Microsoft Purview

Power Platform

Job description

Partner Customer Success Architect, Modern Work & AI

Singapore | Onsite as required

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

As a Partner Customer Success Architect, Modern Work & AI, you will help enterprise and public sector customers turn Microsoft 365 Modern Work, Copilot, and AI agent investments into measurable business value. This senior role leads secure, integrated strategy across architecture, adoption, governance, and value realization. Singapore citizenship is mandatory due to Government, Defense, and Public Sector customer environments.

Responsibilities

• Build phased Modern Work and AI roadmaps aligned to customer priorities and success measures.
• Design secure Microsoft 365, Copilot, Copilot Studio, and Power Platform solutions with strong governance.
• Lead workshops, pilots, architecture risk resolution, and production-readiness planning.
• Drive adoption, change enablement, stakeholder alignment, and measurable business outcomes.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• Singapore citizenship required; ability to obtain and maintain required customer or government security clearance.
• Typically 10–15 years of senior consulting, architecture, or delivery experience.
• Deep Microsoft 365 Modern Work architecture expertise across collaboration, identity, administration, security, and governance.
• Practical experience with Copilot, Copilot Studio agents, Power Platform automation, prompting, grounding, and validation.
• Working knowledge of Microsoft Purview, information protection, data governance, and responsible AI.
• Strong executive communication, workshop facilitation, and cross-team leadership skills.
• Preferred: Singapore public sector or regulated-industry delivery experience, relevant Microsoft certifications, and change-management expertise.