Brand Ambassador |Luxury Timepieces| Thai Market | Orchard

TDCX (SG) PTE. LTD.; Singapore; Sur place; SGD 36 000 - 58 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical coverage

World-class workspaces

Performance incentives

Flexible work arrangements

Mentorship by experts

Global company with industry awards

Résumé du poste

TDCX (SG) PTE. LTD. is recruiting for a customer service specialist to deliver exceptional experiences across phone, email, live chat and social channels.

You will analyze customer feedback, engage with clients, and leverage CRM tools to tailor responses and close sales opportunities. You will collaborate with the team to ensure after-sales excellence and maintain high service standards. The role requires 2+ years in retail or contact centre environments, strong English and Thai communication

Qualifications

• At least a Diploma or higher (Advanced/Higher/Graduate Diploma, Bachelor's, or higher).
• Two years of experience in retail sales or customer service in luxury/high-end goods or contact centre/e-commerce activities.
• Ability to multi-task and tailor responses to meet customer needs.
• Strong communication skills in English; plus Thai language proficiency.
• Comfortable with computers and multiple systems (Salesforce, SAP, CRM).
• Flexibility to work in shifts including weekends/public holidays if required.

Responsabilités

• Deliver excellent customer experience via telephone, email, live chat and other social channels.
• Identify trends in customer satisfaction and propose improvements to drive sales.
• Demonstrate selling and negotiating skills; overcome objections to close sales and understand client needs.
• Develop and execute clienteling plans to nurture relationships with clients and prospects.
• Accurately process data using company systems while adhering to data security policies.
• Stay updated on launches and campaigns to answer inquiries about product availability and features.
• Support continuous improvement of the Quality Management System.

Connaissances

Communication skills

Multitasking

Phone etiquette

Empathy

Formation

Diploma or higher

Outils

Salesforce

SAP

CRM

Description du poste

Enable your future

At TDCX, we believe that every careermove should propel you forward. Work alongside innovative teams, support thegrowth of the world’s most forward-thinking brands, and explore what’s possiblewhen human expertise meets technology. Together, we’ll enable the future —starting with yours.

Top reasons to work here:

• Attractiveremuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive salesthrough professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan forthe clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability,characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continualimprovement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possessat least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is requiredfor this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and Thai to support counterparts from Thai markets.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts and working on weekend and public holidays if required.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel& hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.