Welcome Host | Luxury Retail | Up to $4000 + Bonuses

RecruitFirst; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

RecruitFirst is seeking a boutique front desk host in Singapore to greet guests, manage appointments, and deliver exceptional customer service. You’ll be the first point of contact, answering calls, screening inquiries, and coordinating with boutique staff.

The role requires strong communication and interpersonal skills, prior experience in hospitality or luxury sectors preferred, and diligent CRM data capture.

Qualifications

• Prior experience in the hospitality/aviation/luxury industry preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer boutique calls promptly (within 5 rings).
• Screen and forward phone calls to appropriate personnel (within the boutique).
• Reply to appointment requests and manage walk-in rosters.
• Greet guests and provide front-desk service.
• Update calendars and schedule meetings for staff.
• Record boutique traffic and prepare daily reports.
• Ensure CRM data capture for new clients.
• Maintain a presentable boutique front area.
• Coordinate with retail staff to guide customers to the right contact.

Skills

Communication

Interpersonal skills

Tools

CRM software

Job description

Location: Raffles Place

Salary: Up to $4000 + Bonuses

Working Hours: 5 days a week between Mon-Sun, 11am-7pm

Responsibilities

• Answer boutique calls in a timely manner (within 5 rings)

• Screen and forward phone calls to necessary personnel (within the boutique)

• Reply to boutique’s emails from appointment requests and call backs, this includes planning boutique team’s planned appointments, and walk in rostering

• Screen customers and monitor access to boutique

• Inform retail staff of customer’s arrivals or cancellation of appointments

• To provide excellent customer service as the first point of contact to welcome customers

• Connecting customers with retail staff based on the appointments arranged

• Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)

• To prioritize incoming visitor and phone traffic effectively and smoothly

• Ensure CRM data capture for all new clients’ arrival

• Ensure that the boutique front area is in presentable condition

• Key contact person for managing client appointment for the boutique

• Update calendars and schedule meeting for retail staff

• Assist Boutique Manager in roster planning

• Record the boutique traffic data on daily basis and submit the report to relevant managers

• Rack welcome materials inventory (drink and beverage for customer) and inform the person in charge for any replenishment required

Requirements

• Prior experience in the hospitality/aviation/luxury industry preferred

• Strong communication and interpersonal skills

We regret to inform you only shortlisted candidates will be notified.