Luxury Retail Account Manager, Training & CX

CXG; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CXG in Singapore is seeking an experienced Account Manager for Retail Training in Luxury to build long-lasting relationships with premium brands and drive measurable business impact through exceptional customer experience.

You will lead end-to-end account management, collaborate with regional and global teams, and deliver compelling presentations to C-level stakeholders, while applying a hands-on, can-do attitude.

Qualifications

• 3+ years in a client-facing role, ideally in luxury or premium brands.
• Bachelor's or Master's degree in business/administration or related field.
• Fluent in English; Mandarin is a strong advantage.
• Excellent communication, presentation, and proposal-writing skills.
• Ability to lead client meetings and deliver executive-level presentations.

Responsibilities

• Manage luxury brand accounts and drive customer experience initiatives.
• Develop and deliver insightful client presentations.
• Coordinate with internal teams to meet client needs.
• Maintain and grow the client portfolio with white-glove service.
• Support training programs and retailer education.
• Collaborate with regional/global teams across projects.

Skills

Account management

Luxury retail

Client facing

English fluency

Presentation skills

Education

Bachelor's/Master's in Business Administration or related field

Job description

CXG in Singapore is seeking an experienced Account Manager for Retail Training in Luxury to build long-lasting relationships with premium brands and drive measurable business impact through exceptional customer experience.

You will lead end-to-end account management, collaborate with regional and global teams, and deliver compelling presentations to C-level stakeholders, while applying a hands-on, can-do attitude.