Regional Retail Training & Development Lead

Luxury Careers Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Luxury Careers Pte Ltd is seeking a seasoned Training Manager to drive regional retail training initiatives across Asia Pacific. You will develop and implement learning strategies, align with global guidelines, and partner with HQ and local markets to enhance onboarding, service standards and product knowledge.

You will design materials, deliver classroom and store-based coaching, and monitor outcomes to continuously improve learning impact.

Qualifications

• Minimum 5 years of relevant training experience in luxury retail or premium consumer environment.
• Strong PM, presentation and facilitation skills; digital learning content creation a plus.
• Excellent communication and interpersonal skills across multiple markets.
• English required; Mandarin and/or Cantonese a plus.
• Willingness to travel regionally.

Responsibilities

• Support the implementation of regional training strategies aligned with business objectives.
• Partner with global HQ and regional stakeholders to roll out onboarding, service excellence, product knowledge, store coaching.
• Assess training needs across Asian markets and develop learning solutions.
• Plan and coordinate training activities including scheduling and logistics.
• Collaborate with Sales, Merchandising, Marketing, CRM and Visual Merchandising on training programs.
• Develop materials, structured learning plans and development initiatives.
• Deliver classroom training, on-the-job coaching and store-based learning to improve selling techniques and service standards.
• Identify performance gaps via Mystery Shopper, NPS and other indicators; design improvement actions.
• Design and facilitate workshops and engagement initiatives to meet development needs.
• Conduct regular store visits to reinforce service standards and execution.
• Partner with Retail and HR leadership on talent development and succession planning.
• Monitor training effectiveness and refine content and delivery for higher engagement.

Skills

Project management

Presentation

Facilitation

Digital learning content creation

Communication

Interpersonal skills

English proficiency

Mandarin/Cantonese advantage

Job description

Luxury Careers Pte Ltd is seeking a seasoned Training Manager to drive regional retail training initiatives across Asia Pacific. You will develop and implement learning strategies, align with global guidelines, and partner with HQ and local markets to enhance onboarding, service standards and product knowledge.

You will design materials, deliver classroom and store-based coaching, and monitor outcomes to continuously improve learning impact.