Luxury Restaurant General Manager - VIP Service & Ops

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an experienced Restaurant Operations General Manager to lead luxury dining and hospitality operations in Singapore.

You will oversee guest experiences, reservations, VIP arrangements, and service recovery, while driving corporate dining and private events with a focus on five-star quality. Responsibilities include managing daily operations, SOPs, team leadership, wine and beverage excellence, and financial performance.

Qualifications

• Minimum 5 years of experience in hospitality, restaurant operations, or luxury F&B management.
• At least 2–3 years in a senior management role.
• Experience in a five-star hotel, luxury hospitality group or fine-dining is strongly preferred.
• Strong understanding of luxury service standards, guest relations, VIP management and service recovery.
• Experience managing business lunches, corporate dining, private events, or high-value clientele is highly desirable.
• Excellent knowledge of wine, food-and-wine pairing and premium beverage service.
• Strong commercial understanding of restaurant financials, budgeting, labour management and cost control.
• Availability to work evenings, weekends and public holidays as required.

Responsibilities

• Hospitality & Guest Experience: Deliver personalised, five-star hospitality and premium fine-dining service. Oversee guest journey, reservations, VIP arrangements, guest feedback and service recovery. Build relationships with regular and corporate guests.
• Business Lunch & Corporate Dining: Drive business lunch, dinner reservations, corporate bookings and repeat business. Develop corporate partnerships, private dining packages and special dining experiences. Collaborate with management and kitchen team to enhance offerings.
• Restaurant Operations & Service Standards: Oversee daily operations, service quality, restaurant readiness and guest flow. Establish and maintain SOPs, service standards, cleanliness and operational controls. Ensure coordination between front-of-house and kitchen teams with compliance to policies.
• Team Leadership & Talent Development: Recruit, train, lead and develop front-of-house team. Manage staff scheduling, manpower planning, performance reviews and service training. Conduct briefings and maintain professionalism and teamwork.
• Food, Wine & Beverage Excellence: Ensure staff have strong knowledge of Italian cuisine, wine and beverages. Oversee wine service, food pairing, menu recommendations and beverage sales. Maintain dining and service standards.
• Financial Performance & Commercial Management: Monitor sales, revenue, occupancy, average spend, labour costs and profitability. Prepare budgets, forecasts and performance reports. Control costs and wastage; implement improvement plans.
• Brand Positioning, Marketing & Business Development: Support marketing, corporate partnerships, private events and brand development. Monitor guest feedback and market trends; maintain records and report performance.

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an experienced Restaurant Operations General Manager to lead luxury dining and hospitality operations in Singapore.

You will oversee guest experiences, reservations, VIP arrangements, and service recovery, while driving corporate dining and private events with a focus on five-star quality. Responsibilities include managing daily operations, SOPs, team leadership, wine and beverage excellence, and financial performance.