Luxury Personal Shopping & VIP Client Relations Lead

Mytheresa; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

VIP events access

Exclusive client experiences

Job summary

Mytheresa is seeking a Personal Shopping & Client Relations Manager based in Singapore to lead one-to-one client relationships and serve top customers with personalized service.

You will identify sales opportunities, propose curated items from weekly uploads, coordinate exclusive events, and collaborate with buying and brand teams to maintain a premier luxury shopping experience for VIP clients.

Qualifications

• 3–5 years of experience in luxury fashion or e-commerce.
• Excellent English; additional language preferred.
• Strong clienteling and upselling skills.

Responsibilities

• Act as the point of contact for Mytheresa’s top clients.
• Develop one-to-one client relationships through regular communications and refer to order/returns histories.
• Service new and existing clients and maintain a book with former clients.
• Identify sales leads and prioritize opportunities.
• Create and implement selling ideas to meet sales targets.
• Increase spend and develop loyalty by understanding client style needs and curating recommendations.
• Organize VIP events and entertainment for top customers.
• Oversee pre-reservations four times a year and update customer profiles.
• Coordinate with buying and brand teams on re-orders and trends.
• Stay informed on latest fashion and lifestyle trends and designers.

Skills

Client relations

Luxury fashion

E-commerce

Customer service

Relationship management

CRM tools

English & other language

Tools

CRM software

Email marketing tools

Job description

Mytheresa is seeking a Personal Shopping & Client Relations Manager based in Singapore to lead one-to-one client relationships and serve top customers with personalized service.

You will identify sales opportunities, propose curated items from weekly uploads, coordinate exclusive events, and collaborate with buying and brand teams to maintain a premier luxury shopping experience for VIP clients.