Personal Shopping & Client Relations Manager (f/m/d)

Mytheresa; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

VIP events access

Exclusive client experiences

Job summary

Mytheresa is seeking a Personal Shopping & Client Relations Manager based in Singapore to lead one-to-one client relationships and serve top customers with personalized service.

You will identify sales opportunities, propose curated items from weekly uploads, coordinate exclusive events, and collaborate with buying and brand teams to maintain a premier luxury shopping experience for VIP clients.

Qualifications

• 3–5 years of experience in luxury fashion or e-commerce.
• Excellent English; additional language preferred.
• Strong clienteling and upselling skills.

Responsibilities

• Act as the point of contact for Mytheresa’s top clients.
• Develop one-to-one client relationships through regular communications and refer to order/returns histories.
• Service new and existing clients and maintain a book with former clients.
• Identify sales leads and prioritize opportunities.
• Create and implement selling ideas to meet sales targets.
• Increase spend and develop loyalty by understanding client style needs and curating recommendations.
• Organize VIP events and entertainment for top customers.
• Oversee pre-reservations four times a year and update customer profiles.
• Coordinate with buying and brand teams on re-orders and trends.
• Stay informed on latest fashion and lifestyle trends and designers.

Skills

Client relations

Luxury fashion

E-commerce

Customer service

Relationship management

CRM tools

English & other language

Tools

CRM software

Email marketing tools

Job description

To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in Singapore.

What You Will Do

• Act as the point of contact for Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual's order/ returns histories to enhance understanding of client base
• Service new and existing clients – Ideally providing a book with former clients
• Ensure that sales leads are identified and prioritized
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Who You Are

• 3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Tech savvy
• Organized and detail oriented
• Fluent in written and spoken English and ideally one other language

Who We are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.