Luxury Hotel Room Sales & Proposals Coordinator

Capella Hotels and Resorts; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Capella Hotels and Resorts in Singapore seeks a Sales Executive to provide administrative and operational support to the room sales team, coordinating site visits, handling inquiries, and preparing proposals and contracts.

You will maintain client records in Opera Cloud, generate sales reports, assist with events, upsell rooms and services, and help nurture relationships with corporate clients, event organizers and embassies.

Qualifications

• Diploma in Hospitality Management or equivalent.
• Minimum 1 year working experience in luxury hotels.
• Understanding of sales processes.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Collaborate with all relevant departments to coordinate site visits for the room sales team.
• Handle and respond to emails and calls from customer enquiries and requests promptly.
• Support three Room Sales colleagues in daily administrative duties.
• Prepare proposals, contracts and sales agreements.
• Maintain accurate client records and sales activities in Opera Cloud CRM.
• Generate weekly, monthly, and quarterly sales reports.
• Manage group bookings and room blocks via Opera Cloud.
• Identify opportunities for upselling guest rooms, meeting spaces, and hotel services.
• Maintain filing systems and contract records.
• Process invoices and commissions payable to event companies and client billing support.
• Support the team's client events.
• Prospect new business through phone solicitation, on-site calls, site visits, and relevant industry events.

Skills

Sales processes

Education

Diploma in Hospitality Management or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Capella Hotels and Resorts in Singapore seeks a Sales Executive to provide administrative and operational support to the room sales team, coordinating site visits, handling inquiries, and preparing proposals and contracts.

You will maintain client records in Opera Cloud, generate sales reports, assist with events, upsell rooms and services, and help nurture relationships with corporate clients, event organizers and embassies.