Front Office Leader & Guest Services Coach

granmil holdings pte ltd; Singapore; In loco; SGD 110.000 - 180.000; Tempo pieno

Descrizione del lavoro

Marriott International is seeking a Department Head of Front Office to oversee all front office functions, including guest services, bell staff, and switchboard operations. The role focuses on delivering exceptional guest experiences while driving financial performance for the department.

The position requires strong leadership, staff development, and strategic planning to maintain high service standards and a positive working environment for the team.

Competenze

• Education: High school diploma or GED with 4 years in guest services/front desk or related areas.
• Or a 2-year degree in Hospitality, Business Admin or related major with 2 years in guest services/front desk or related areas.

Mansioni

• Lead and supervise front office operations including bell staff, switchboard and guest services.
• Direct staff and ensure guest arrival/departure procedures are smooth and efficient.
• Drive guest satisfaction and achieve financial performance goals for the department.
• Communicate performance expectations and conduct department meetings to align goals.
• Manage department expenses to meet budget targets.

Conoscenze

Leadership

Interpersonal skills

Communication

Financial acumen

Team leadership

Formazione

High school diploma or GED

2-year degree in Hospitality or related major

Descrizione del lavoro

Marriott International is seeking a Department Head of Front Office to oversee all front office functions, including guest services, bell staff, and switchboard operations. The role focuses on delivering exceptional guest experiences while driving financial performance for the department.

The position requires strong leadership, staff development, and strategic planning to maintain high service standards and a positive working environment for the team.