Guest Relations Executive - Front Office (Luxury Hotel)

fourseasons; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Career growth

Strong culture

Industry training

Complimentary stays

Paid holidays

Insurance

Awards

Events

Employee meals

Job summary

Four Seasons Hotel Singapore is seeking a Guest Relations Executive for the Front Office to welcome guests, deliver exceptional service, and guide them through their stay. The role emphasizes hospitality excellence, personalized recommendations, and seamless coordination with hotel services.

Ideal candidates bring a hospitality diploma, strong communication skills, and a guest-centric approach. Knowledge of Opera is a plus; Singaporeans only due to visa restrictions.

Qualifications

• Diploma in Hospitality or equivalent.
• 1 year luxury hotel front office experience is a plus.
• Strong organizational skills and ability to handle pressure.
• Excellent interpersonal and communication skills.
• Visa restriction: Singaporeans only.

Responsibilities

• Welcome guests at check-in and check-out per standards.
• Assist guests with inquiries about hotel services and local attractions.
• Respond to guest requests accurately and promptly, in person or by phone.
• Resolve guest complaints and personalize service experiences.
• Report to Duty Manager for follow-up when needed.

Skills

Hospitality excellence

Interpersonal communication

Organization and prioritization

Guest-centric mindset

Adaptability

Fluency in English

Education

Diploma in Hospitality

Tools

Opera System

Job description

Four Seasons Hotel Singapore is seeking a Guest Relations Executive for the Front Office to welcome guests, deliver exceptional service, and guide them through their stay. The role emphasizes hospitality excellence, personalized recommendations, and seamless coordination with hotel services.

Ideal candidates bring a hospitality diploma, strong communication skills, and a guest-centric approach. Knowledge of Opera is a plus; Singaporeans only due to visa restrictions.