Regional Guest Recognition Champion

fourseasons; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

Four Seasons Singapore is seeking a Guest Recognition Specialist to support hotel front desks and reservations across the region. You will manage guest profiles, assist with recognition initiatives, and collaborate with regional teams to ensure seamless information flow.

Ideal candidates have hotel reservations experience, familiarity with PMS/ORS, and strong communication skills. Proficiency in Microsoft Office is required; Salesforce or Informatica is a bonus.

Qualifications

• Experience in hotel reservations and front-office operations.
• Familiarity with guest reservations software such as PMS/ORS.
• Proficiency in Microsoft Office and Outlook.
• Knowledge of Opera ORS/PMS is advantageous.
• Salesforce or Informatica is a bonus.

Responsibilities

• Ensure service levels are consistently met across tasks.
• Monitor queues and ensure adequate coverage for guest services.
• Communicate policy changes and system procedures to hotels in the region.
• Support hotels in guest recognition and profile management.
• Respond to hotel profile tickets within SLA timelines.
• Collaborate with Corporate Guest Recognition team on performance metrics.

Skills

Hotel reservations

Front office experience

Guest reservations software (PMS/ORS)

Microsoft Office / Outlook

Opera ORS/PMS

Salesforce or Informatica (bonus)

Tools

PMS systems

ORS platforms

Opera PMS

Salesforce

Informatica

Job description

Four Seasons Singapore is seeking a Guest Recognition Specialist to support hotel front desks and reservations across the region. You will manage guest profiles, assist with recognition initiatives, and collaborate with regional teams to ensure seamless information flow.

Ideal candidates have hotel reservations experience, familiarity with PMS/ORS, and strong communication skills. Proficiency in Microsoft Office is required; Salesforce or Informatica is a bonus.