Luxury Client Experience & Omnichannel Manager

SG03 Richemont Luxury (Singapore) Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Piaget Singapore seeks a Client & Ebusiness Manager to shape and implement the regional CRM and omnichannel strategy. You will translate analytics into actionable campaigns across retail, client service and digital touchpoints, elevating the client experience and driving loyalty.

Reporting to the Marketing, Client & Communications Director, you will lead data-driven initiatives, collaborate with Retail, CS and HQ, and rollout advanced clienteling tools across Southeast Asia & Oceania.

Qualifications

• 6+ years of CRM experience.
• Strong analytics, segmentation and database insights.
• Excellent communication and cross-functional leadership.

Responsibilities

• Shape and execute the overarching CRM strategy with clear KPIs.
• Lead clienteling, retail and omnichannel initiatives across channels.
• Identify partnerships to expand client acquisition and activation.
• Own end-to-end delivery of CRM campaigns and activations.

Skills

CRM

Data analytics

Segmentation

Clienteling

Cross-functional leadership

Communication

Project leadership

Job description

Piaget Singapore seeks a Client & Ebusiness Manager to shape and implement the regional CRM and omnichannel strategy. You will translate analytics into actionable campaigns across retail, client service and digital touchpoints, elevating the client experience and driving loyalty.

Reporting to the Marketing, Client & Communications Director, you will lead data-driven initiatives, collaborate with Retail, CS and HQ, and rollout advanced clienteling tools across Southeast Asia & Oceania.