Luxury Client Experience Lead (Advisor Manager)

Moncler Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Moncler Group in Singapore seeks a Client Advisor Manager to lead a dedicated sales team and drive the Moncler client experience. You will oversee clienteling, after-sales and client development while ensuring targets are met through effective KPI management.

The role emphasizes product knowledge, flawless store presentation, and a proactive attitude to change and innovation, with a focus on excellence and ongoing evolution within the organization.

Qualifications

• 1–2 years of managerial experience in fashion luxury/retail/hospitality.
• Passion for and knowledge of the fashion luxury industry.
• Excellent English proficiency and local language fluency.

Responsibilities

• Lead sales activities to achieve targets and deliver Moncler Client Experience.
• Maintain strong product knowledge and client engagement.
• Manage KPIs and drive store performance.
• Foster client relationships through clienteling and after-sales service.
• Develop client opportunities and client development strategies.
• Maintain store systems and processes for smooth operations.
• Oversee store image through windows display and visual merchandising.
• Organize and coordinate the sales team to maximize productivity.

Skills

Leadership

Team management

Client experience

Tools

Visual Merchandising

KPI Management

Clienteling systems

Job description

Moncler Group in Singapore seeks a Client Advisor Manager to lead a dedicated sales team and drive the Moncler client experience. You will oversee clienteling, after-sales and client development while ensuring targets are met through effective KPI management.

The role emphasizes product knowledge, flawless store presentation, and a proactive attitude to change and innovation, with a focus on excellence and ongoing evolution within the organization.