Client Advisor Manager (ION store)

Moncler Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Moncler Group in Singapore seeks a Client Advisor Manager to lead a dedicated sales team and drive the Moncler client experience. You will oversee clienteling, after-sales and client development while ensuring targets are met through effective KPI management.

The role emphasizes product knowledge, flawless store presentation, and a proactive attitude to change and innovation, with a focus on excellence and ongoing evolution within the organization.

Qualifications

• 1–2 years of managerial experience in fashion luxury/retail/hospitality.
• Passion for and knowledge of the fashion luxury industry.
• Excellent English proficiency and local language fluency.

Responsibilities

• Lead sales activities to achieve targets and deliver Moncler Client Experience.
• Maintain strong product knowledge and client engagement.
• Manage KPIs and drive store performance.
• Foster client relationships through clienteling and after-sales service.
• Develop client opportunities and client development strategies.
• Maintain store systems and processes for smooth operations.
• Oversee store image through windows display and visual merchandising.
• Organize and coordinate the sales team to maximize productivity.

Skills

Leadership

Team management

Client experience

Tools

Visual Merchandising

KPI Management

Clienteling systems

Job description

Overview

The Client Advisor Manager proactively leads successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience. A Client Advisor Manager is accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Your Impact

RESPONSIBILITIES:

BUSINESS

• Sales
• Product Knowledge
• KPI Management

CLIENT

• Clienteling
• After-Sales
• Client Experience
• Client Development

PROCEDURES

• Systems and Processes

STORE IMAGE

• Windows and Display
• Visual Merchandising

PEOPLE

• Team Organization
• Team Coordination

Qualifications

PROFILE:

This role requires 1-2 years managerial experience in managerial roles in structured Fashion Luxury / Retail / Hospitality (International Companies preferred): Passion for and knowledge of the industry

KNOWLEDGE:

• LOCAL LANGUAGE - Fluent
• ENGLISH – Proficient

ATTITUDES:

• Positive mindset
• Professionalism: reliable, responsible and ethical
• Open to change and innovation
• Excellence mindset
• Eager to learn and evolve with the organization