Senior Operations Analyst, Foreign Vehicle Permits

Public Service Division; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Public Service Division is seeking a Senior/Executive to support the administration of foreign vehicle schemes entering Singapore. You will process applications, review documents, and prepare recommendations to enable timely decisions.

You will liaise with applicants and partners, support governance and audit activities, and produce statistics and dashboards to guide planning and monitoring. The role includes improving processes and testing digital services for efficiency and customer experience.

Qualifications

• Knowledge in any discipline.
• Candidates with relevant experience in application administration/processing, case management, or related operational roles will have an added advantage.
• Familiarity with AI tools and their practical application in process improvement, operational efficiency, and workplace productivity will be an advantage.
• Good working knowledge in MS Office applications.
• Strong analytical, organisational, communication, and interpersonal skills.
• Highly adaptable, able to work both independently and in a team, and multi-task in a dynamic and fast-paced environment.
• Meticulous and detailed-oriented.
• Those with relevant years of experience may be considered for senior positions.

Responsibilities

• You will support the administration and operations of schemes relating to foreign vehicles entering Singapore. Your responsibilities will include processing and assessing applications, reviewing supporting documents, and preparing recommendations to facilitate timely and accurate decision-making.
• You will engage and liaise with applicants, stakeholders, and service partners to address operational matters and ensure effective service delivery. The role also involves supporting governance, compliance, and audit-related activities, as well as preparing operational statistics, management reports, and performance dashboards to support business planning and monitoring.
• In addition, you will review business processes and contribute to user testing of systems and digital services to enhance operational efficiency and customer experience. You will maintain knowledge resources, website content, and communication materials, and assist in the implementation of projects and initiatives undertaken by the division.

Skills

MS Office

Analytical skills

Organisational skills

Communication skills

Interpersonal skills

Independent and team work

Attention to detail

Job description

Public Service Division is seeking a Senior/Executive to support the administration of foreign vehicle schemes entering Singapore. You will process applications, review documents, and prepare recommendations to enable timely decisions.

You will liaise with applicants and partners, support governance and audit activities, and produce statistics and dashboards to guide planning and monitoring. The role includes improving processes and testing digital services for efficiency and customer experience.