[LTA-TRO] SERVICE DESIGN SENIOR/ MANAGER, TECH, OPS POLICY & STRATEGY

Government Technology Agency (GovTech); Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

GovTech Singapore is seeking a Service Design Senior/Manager to optimise enterprise system designs for land transport operations in the public sector. You will map complex workflows, translate policies and data models into practical service blueprints, and work with product managers, engineers and policy owners in agile delivery.

The role blends service design, data architecture and stakeholder engagement to deliver user-centric digital services for citizens, commuters and industry.

Qualifications

• At least 10 years of experience in digital product design, service design or enterprise system development.
• Experience leading complex enterprise software initiatives.
• Familiarity with Low-Code/No-Code platforms and government enterprise applications.

Responsibilities

• Map, analyse and optimise complex workflows across departments and agencies.
• Develop detailed service blueprints, data models and logic flows.
• Translate service blueprints into robust, scalable system mechanisms for enterprise and public-facing users.
• Partner with Product Managers, System Engineers, policy owners and stakeholders to ensure feasibility and alignment with business outcomes.
• Lead and guide business analysts and data engineers, establishing methodologies to validate workflow design and rules.

Skills

Analytical skills

Collaborative mindset

Agile delivery

Stakeholder engagement

Education

Bachelor's degree in Computer Engineering / Information Technology / Data Science or related field

Tools

C++

Java

OutSystems

AWS

Microsoft Azure

Job description

What the role is

[LTA-TRO] SERVICE DESIGN SENIOR/ MANAGER, TECHNOLOGY, OPERATIONS POLICY & STRATEGY

What you will be working on

We are looking for an experienced Service Design Manager to optimise operational workflows and translate complex policies, processes and data models into effective enterprise system designs for Singapore’s land transport operations and enforcement functions. The role combines service design, data architecture, workflow optimisation, stakeholder engagement and agile delivery to build reliable, scalable and user-centric digital services for citizens, commuters, motorists, industry partners and operational teams across Singapore’s land transport ecosystem. You will partner with Product Managers, Designers, Scrum Masters, engineering teams and operational stakeholders to understand user needs, map service journeys and translate complex policies, workflows, business rules and data flows into practical service blueprints. Working across enterprise platforms and digital delivery environments such as C++, Java, OutSystems, AWS and Microsoft Azure, you will ensure service designs are user-centric, operationally practical, technically feasible and aligned with agile delivery of reliable public-facing and enterprise digital services.

Key Responsibilities

• Map, analyse and optimise complex workflows across departments and agencies, including high-stakes operational logic, data dependencies and exception handling.
• Develop detailed service blueprints, data models and logic flows that balance system capabilities, security requirements and operational policy considerations.
• Translate service blueprints into robust, scalable and flexible system mechanisms for enterprise and public-facing users.
• Partner closely with Product Managers, System Engineers, policy owners and operational stakeholders to ensure proposed designs are technically feasible, operationally practical and aligned with business outcomes.
• Lead and guide business analysts and data engineers, while establishing clear methodologies to validate workflow design, business rules and conditional logic.

What we are looking for

We are looking for a technically strong, analytical and collaborative individual with the following experience and qualities:

• Knowledge preferably in Computer Engineering, Information Technology, Data Science or a related field.
• At least 10 years of experience in digital product design, service design or enterprise system development, preferably with experience leading complex enterprise software initiatives.
• Experience in Business Process Re-engineering, workflow optimisation and modernisation of legacy systems would be advantageous.
• Familiarity with Low-Code/No-Code platforms and government enterprise applications would be an advantage.
• Strong analytical and problem-solving skills, with the ability to navigate complex technical, operational and organisational issues.
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• A collaborative mindset, experience working in agile cross-functional teams, and a proactive, resourceful approach to ownership and delivery.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About the Singapore Public Service

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.