[LTA-TRO] SERVICE DESIGN SENIOR/ MANAGER, TRAFFIC & ROAD IT

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Land Transport Authority (LTA) Singapore is seeking a Service Design Senior/Manager for Traffic & Road IT to optimise operational workflows and translate policy and data models into effective enterprise system designs for Singapore’s land transport operations.

You will partner with product managers, designers, engineers and policy owners to map journeys, model data and ensure designs are user-centric, secure and technically feasible within agile delivery of public services.

Qualifications

• Ten or more years of experience in digital product design, service design or enterprise software development.
• Experience leading complex enterprise software initiatives is preferred.
• Familiarity with low-code/no-code platforms and government enterprise applications is a plus.

Responsibilities

• Map, analyse and optimise complex workflows across departments and agencies, including high-stakes operational logic and data dependencies.
• Develop service blueprints, data models and logic flows balancing system capabilities, security and policy considerations.
• Translate service blueprints into scalable system mechanisms for enterprise and public-facing users.
• Collaborate with product managers, system engineers, policy owners and stakeholders to ensure designs are feasible and aligned with outcomes.
• Lead business analysts and data engineers, establishing methods to validate workflow design and rules.

Job description

[What the role is]

[LTA-TRO] SERVICE DESIGN SENIOR/ MANAGER, TRAFFIC & ROAD IT

[What you will be working on]

We are looking for an experienced Service Design Manager to optimise operational workflows and translate complex policies, processes and data models into effective enterprise system designs for Singapore’s land transport operations and enforcement functions. The role combines service design, data architecture, workflow optimisation, stakeholder engagement and agile delivery to build reliable, scalable and user-centric digital services for citizens, commuters, motorists, industry partners and operational teams across Singapore’s land transport ecosystem. You will partner with Product Managers, Designers, Scrum Masters, engineering teams and operational stakeholders to understand user needs, map service journeys and translate complex policies, workflows, business rules and data flows into practical service blueprints. Working across enterprise platforms and digital delivery environments such as C++, Java, OutSystems, AWS and Microsoft Azure, you will ensure service designs are user-centric, operationally practical, technically feasible and aligned with agile delivery of reliable public-facing and enterprise digital services.

Key Responsibilities

• Map, analyse and optimise complex workflows across departments and agencies, including high-stakes operational logic, data dependencies and exception handling.
• Develop detailed service blueprints, data models and logic flows that balance system capabilities, security requirements and operational policy considerations.
• Translate service blueprints into robust, scalable and flexible system mechanisms for enterprise and public-facing users.
• Partner closely with Product Managers, System Engineers, policy owners and operational stakeholders to ensure proposed designs are technically feasible, operationally practical and aligned with business outcomes.
• Lead and guide business analysts and data engineers, while establishing clear methodologies to validate workflow design, business rules and conditional logic.

[What we are looking for]

• Knowledge preferably in Computer Engineering, Information Technology, Data Science or a related field.
• At least 10 years of experience in digital product design, service design or enterprise system development, preferably with experience leading complex enterprise software initiatives.
• Experience in Business Process Re-engineering, workflow optimisation and modernisation of legacy systems would be advantageous.
• Familiarity with Low-Code/No-Code platforms and government enterprise applications would be an advantage.
• Strong analytical and problem-solving skills, with the ability to navigate complex technical, operational and organisational issues.
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• A collaborative mindset, experience working in agile cross-functional teams, and a proactive, resourceful approach to ownership and delivery.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.