[LTA-PT] SENIOR MANAGER, TRANSIT OPERATOR PERFORMANCE MANAGEMENT

Land Transport Authority; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Land Transport Authority in Singapore seeks a Senior Manager for Transit Operator Performance Management to lead audits of O&M processes, manage contractual matters, and engage with senior stakeholders to enhance rail service reliability.

The role requires extensive rail industry experience, proven leadership, and strong analytical and communication skills. You will drive policy development and framework improvements within TOPM.

Qualifications

• Engineering or related discipline is required.
• 8+ years of relevant rail industry experience, preferably in O&M or design.
• Proven leadership experience leading and developing a team.
• Strong strategic thinking and analytical skills for complex issues.
• Excellent stakeholder management with government agencies, operators and partners.
• Proficient in MS Office; knowledge of data visualization/analytics or RPA is an advantage.
• Familiarity with local railway regulations, codes and standards is a plus.
• Good written and oral communication and presentation skills.

Responsibilities

• Lead and mentor a team of officers to audit O&M processes across rail systems and ensure compliance with procedures and contracts.
• Provide strategic oversight on contractual matters, budgets, variations/claims, and incident investigations for timely resolution.
• Engage senior stakeholders on design reviews, system interfaces, testing and commissioning, emergency exercises and policy matters.
• Develop and refine frameworks, policies, and processes to improve rail service reliability and division performance.

Skills

Leadership

Stakeholder management

Analytical thinking

MS Office

Data visualization

Communication

Education

Engineering or related discipline

Job description

What the role is:

[LTA-PT] SENIOR MANAGER, TRANSIT OPERATOR PERFORMANCE MANAGEMENT

What you will be working on:

The Transit Operator Performance Management (TOPM) division is responsible for managing the rail operator's performance in terms of operations and maintenance of MRT systems, to ensure high reliability and availability of train service. We are looking for an experienced leader to join the team and lead the division's efforts in managing the rail operator's performance.

You will play a key role in:

• Leading and mentoring a team of officers in planning and conducting audits on Operations and Maintenance (O&M) processes and executions covering the various rail systems (e.g. Rolling Stock, Signalling, Communications, Mechanical and Electrical services, etc), ensuring that rail operators comply with the correct procedures, work instructions and other relevant contractual requirements;
• Providing strategic oversight on contractual matters and O&M issues, including assessment of contract variations/claims, management of contract budgets, and investigation of incidents/service delays, ensuring timely and effective resolution;
• Driving engagement with senior internal and external stakeholders on complex issues pertaining to design review, system interface, testing and commissioning, emergency exercises, and policy matters;
• Developing and refining frameworks, policies, and processes to strengthen the division's performance management capabilities and improve rail service reliability and availability.

What we are looking for:

• Knowlege in Engineering or a related discipline.
• At least 8 years of relevant experience in the rail industry, preferably in O&M or design.
• Proven leadership experience, with the ability to lead, develop, and motivate a team.
• Strong strategic thinking and analytical skills, with the ability to synthesise complex technical and contractual issues and provide sound recommendations.
• Excellent stakeholder management skills, with experience engaging senior stakeholders across government agencies, operators, and industry partners.
• Proficient in MS Office (i.e., Excel, Outlook, PowerPoint, Word). Proficiency in data visualisation/analytics tools or robotic process automation will be an advantage.
• Familiarity with relevant local railway and building regulations, codes and standards will be an advantage.
• Good communication (both oral and written) and presentation skills.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.