[LTA-PT] SENIOR MANAGER, TRANSIT OPERATOR PERFORMANCE MANAGEMENT

Land Transport Authority (LTA); Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

The Land Transport Authority (LTA) invites an experienced Senior Manager to lead the Transit Operator Performance Management division, focusing on operations and maintenance of MRT systems to ensure high reliability and availability of train services.

You will oversee audits of O&M processes across rail systems, provide strategic oversight on contracts, budgets, and incident investigations, and engage senior stakeholders to drive improvements in design, testing, commissioning and policy matters.

Qualifications

• Engineering or related discipline.
• 8+ years rail industry experience, preferably O&M or design.
• Proven leadership with ability to develop and motivate a team.
• Strong strategic thinking and analytical skills; synthesize complex issues.
• Excellent stakeholder management across government, operators and partners.
• Proficient in MS Office; data visualization or RPA is a plus.
• Familiarity with local railway and building regs is an advantage.
• Good oral and written communication and presentation skills.

Responsibilities

• Lead and mentor officers in audits of O&M processes across rail systems.
• Provide strategic oversight on contract variations, budgets, and incident investigations.
• Engage senior stakeholders on design, testing, commissioning, emergency exercises, and policy matters.
• Develop frameworks, policies to improve performance and reliability.

Skills

Leadership

Strategic thinking

Stakeholder management

Oral & written communication

Data visualisation

MS Office

Rail O&M knowledge

Education

Engineering or related discipline

Tools

Data visualization tools

Robotic process automation

Job description

[What the role is]

[LTA-PT] SENIOR MANAGER, TRANSIT OPERATOR PERFORMANCE MANAGEMENT

[What you will be working on]

The Transit Operator Performance Management (TOPM) division is responsible for managing the rail operator's performance in terms of operations and maintenance of MRT systems, to ensure high reliability and availability of train service. We are looking for an experienced leader to join the team and lead the division's efforts in managing the rail operator's performance.

You will play a key role in:

a) Leading and mentoring a team of officers in planning and conducting audits on Operations and Maintenance (O&M) processes and executions covering the various rail systems (e.g. Rolling Stock, Signalling, Communications, Mechanical and Electrical services, etc), ensuring that rail operators comply with the correct procedures, work instructions and other relevant contractual requirements;

b) Providing strategic oversight on contractual matters and O&M issues, including assessment of contract variations/claims, management of contract budgets, and investigation of incidents/service delays, ensuring timely and effective resolution;

c) Driving engagement with senior internal and external stakeholders on complex issues pertaining to design review, system interface, testing and commissioning, emergency exercises, and policy matters;

d) Developing and refining frameworks, policies, and processes to strengthen the division's performance management capabilities and improve rail service reliability and availability.

[What we are looking for]

• Knowlege in Engineering or a related discipline.
  

• At least 8 years of relevant experience in the rail industry, preferably in O&M or design.
  

• Proven leadership experience, with the ability to lead, develop, and motivate a team.
  

• Strong strategic thinking and analytical skills, with the ability to synthesise complex technical and contractual issues and provide sound recommendations.
  

• Excellent stakeholder management skills, with experience engaging senior stakeholders across government agencies, operators, and industry partners.
  

• Proficient in MS Office (i.e., Excel, Outlook, PowerPoint, Word). Proficiency in data visualisation/analytics tools or robotic process automation will be an advantage.
  

• Familiarity with relevant local railway and building regulations, codes and standards will be an advantage.
  

• Good communication (both oral and written) and presentation skills.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.