[lta-Pt] Deputy/Assistant Manager, Bus Service Standards

sggovterp; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

sggovterp seeks a Deputy/Assistant Manager to develop and administer frameworks for bus service standards, monitor key performance indicators, and report to senior management. You will ensure operators meet service quality standards, review waiver submissions, and manage reliability metrics within regulatory frameworks.

You will also maintain the bus data system, set parameters for assessments, and collaborate with operators to continuously improve service reliability, including addressing

Qualifications

• Background in Statistics, Analytics, OR or a quantitative field.
• Self-motivated, meticulous and structured.
• Able to work independently and in a team in a fast-paced setting.
• Strong communication to work with stakeholders.
• Experience handling large datasets; Excel proficiency; Power BI/Tableau/Python a plus.

Responsibilities

• Develop and administer frameworks; monitor and report bus service KPIs.
• Ensure operators meet service quality standards and review waiver requests.
• Manage two KPIs measuring reliability; set assessment parameters.
• Update fleet management data; ensure accuracy of reports.
• Prepare regular reports for senior management; drive improvements.
• Collaborate with operators to improve reliability.
• Respond to public feedback on service quality.

Skills

Statistics

Business Analytics

Operations Research

Quantitative analysis

Tools

Power BI

Tableau

Python

Excel

Job description

What the role is

LTA-PT DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

What you will be working on

You will be part of a team that is responsible for developing and administering frameworks, as well as monitor, analyse and report key performance indicators for bus service performance standards.

Your main responsibilities include:

• Ensuring bus operators meet service quality standards. This includes reviewing requests for exceptions and working within the regulatory framework to uphold service standards.
• Managing two key performance frameworks that measure reliability of bus services:
• Deciding the assessment parameters for bus services.
• Reviewing waiver submissions from bus operators and applying approved exclusions into the bus fleet management system.
• Calculating the incentives and adjustments for each operator at the end of the year based on their performance.
• Keeping the bus management system up to date with the latest settings and making sure the data and reports it generates are accurate.
• Developing new frameworks and standards for future bus services, such as autonomous buses.
• Preparing regular reports and analysis on bus service performance for senior management.
• Working closely with bus operators to help them continuously improve their service reliability.
• Responding to feedback from the public on issues related to bus service quality and performance.
• Any other tasks as assigned by the Reporting Officer.

What we are looking for

• Knowledge in Statistics / Business Analytics / Operations Research/ Any discipline with strong quantitative or analytical components.
• Self-motivated and resourceful, with a meticulous and structured approach to work.
• Able to work both independently and as part of a team in a fast-paced environment.
• Possess strong communication skills to work effectively with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events as required.
• As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.