[LPS] Technical Service Delivery Manager - AWS

LPS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Lenovo in Singapore is seeking a Service Delivery Manager to oversee the end-to-end delivery of cloud services, ensuring SLAs and high customer satisfaction. You will collaborate with Cloud Operations, DevOps, and Cybersecurity to maintain reliable, secure, and cost-efficient cloud environments across AWS and Azure.

The ideal candidate has a degree in CS/IT and 4–5 years in service delivery with 3+ years in cloud operations, plus strong communication and leadership.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 4–5 years in service delivery management, with at least 3 years in cloud operations.
• Strong communication, leadership and client engagement skills.

Responsibilities

• Oversee end-to-end delivery of cloud services across AWS or Azure environments, ensuring SLAs and customer satisfaction.
• Act as the primary point of contact for clients, addressing needs promptly and professionally.
• Monitor health and performance with dashboards, driving incident resolution and root-cause analysis.
• Lead cost efficiency initiatives and FinOps practices to optimize cloud spend.
• Prepare service delivery reports with SLA/KPI tracking and incident metrics.
• Collaborate with security teams to maintain governance and security controls.

Skills

Cloud service delivery

Client relationship management

Leadership

Education

Bachelor's degree in CS/IT

Tools

CloudWatch

Azure Monitor

ITIL

FinOps tools

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills

Excellent communication, leadership, and client relationship management skills.

Certifications

At least 2 of the following AWS certifications:

• AWS Certified Solutions Architect - Professional
• AWS Certified Solutions Architect - Associate
• AWS Certified SysOps Administrator – Associate (SOA-C02) / AWS CloudOps Engineer - Associate (SOA-C03)
• AWS Certified Security – Specialty
• AWS Certified DevOps Engineer – Professional (DOP-C02)
• AWS Certified Cloud Practitioner

#LPS

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.