[LPS] Technical Service Delivery Manager - AWS

Lenovo; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Lenovo is seeking a Service Delivery Manager to oversee end-to-end cloud service delivery across AWS, Azure, and/or GCP. You will ensure SLAs, drive continuous improvement, and act as the main client liaison to address needs and opportunities.

Key responsibilities include monitoring cloud health with CloudWatch/Azure Monitor, governance and security, and regular service reviews with stakeholders. A strong DevOps and ITIL background is required, along with relevant AWS certifications.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4–5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.
• Strong technical background in AWS, Azure, or GCP environments and monitoring tools.
• AWS certifications and related cloud certifications are highly desirable.

Responsibilities

• Oversee end-to-end delivery of cloud services across AWS, Azure, or GCP, ensuring SLAs and customer satisfaction.
• Act as primary point of contact for clients, addressing needs and requests promptly.
• Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) for real-time health visibility.
• Lead governance, security, and compliance efforts across cloud environments.
• Conduct regular service reviews and engage stakeholders to align with evolving requirements.
• Coordinate resource and capacity planning to maintain performance and cost efficiency.
• Document incidents, reporting, and cloud architecture procedures; drive continuous improvement.

Skills

Cloud service delivery

Client engagement

Leadership

Communication

DevOps practices

ITIL processes

Automation tools

FinOps

Education

Bachelor's degree in CS/IT or related field

Tools

CloudWatch

Azure Monitor

AWS

GCP

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

TheService Delivery Manager (SDM)is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.


• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.


• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.


• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.


• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.


• Ensure resource adjustments are made in response to forecasted demand and workload trends.


• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.


• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.


• Experience in cost management, FinOps, or budget tracking within cloud environments.


• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills:Excellent communication, leadership, and client relationship management skills.

Certifications:

• AWS Certified Solutions Architect - Professional


• AWS Certified Solutions Architect - Associate


• AWS Certified SysOps Administrator - Associate (SOA-C02) / AWS CloudOps Engineer - Associate (SOA-C03)


• AWS Certified Security - Specialty


• AWS Certified DevOps Engineer - Professional (DOP-C02)


• AWS Certified Cloud Practitioner

#LPS

Additional Locations:

• Singapore - Central Singapore - Singapore


• Singapore - Central Singapore - SINGAPORE

If you require an accommodation to complete this application, please contact [e-mail]