[LPS] Service Delivery Manager - AWS

LPS; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Lenovo is seeking a Service Delivery Manager to oversee end-to-end cloud service delivery across AWS and Azure, ensuring SLAs, performance, and customer satisfaction. You will act as the primary client contact, drive incident resolution, and coordinate with cross-functional teams for continuous improvement.

The role requires 4–5 years in service delivery with a strong cloud operations background, plus AWS/Azure/GCP knowledge and ITIL familiarity. Strong communication and leadership are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Responsabilités

• Oversee end-to-end delivery of cloud services across AWS or Azure environments, ensuring SLAs and customer satisfaction.
• Act as primary client contact for needs, concerns, and requests.
• Implement and monitor dashboards/tools to ensure real-time health and performance visibility of cloud environments.
• Lead regular service reviews with clients and communicate operational health and changes.
• Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Manage cloud resource allocation and capacity planning for optimal delivery.
• Ensure compliance with internal policies and external regulations; collaborate with security teams.

Connaissances

Communication

Leadership

Client relationship management

Stakeholder management

Formation

Bachelor’s degree in Computer Science/Information Technology

Outils

AWS

Azure

GCP

CloudWatch

Azure Monitor

ITIL

Description du poste

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Service Delivery Manager (SDM)

is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills:

Excellent communication, leadership, and client relationship management skills.

Certifications

• AWS Certified Solutions Architect - Professional
• AWS Certified Solutions Architect - Associate
• AWS Certified SysOps Administrator – Associate (SOA-C02) / AWS CloudOps Engineer - Associate (SOA-C03)
• AWS Certified Security – Specialty
• AWS Certified DevOps Engineer – Professional (DOP-C02)

• AWS Certified Cloud Practitioner

#LPS

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.