Lounge Operations Supervisor – Luxury Guest Experience

Accor Asia Corporate Offices; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Travel perks

Uniforms provided

Training and career development

Job summary

Accor in partnership with one of the world’s leading airlines operates the Lounge at Changi Airport. We are seeking a proactive Assistant Operations Manager to lead Food & Beverage staff, uphold hospitality standards, and ensure seamless lounge operations for a premium guest experience.

The role requires strong leadership, exceptional customer service, and the ability to manage rostering, training, and stock control.

Qualifications

• Proven ability to lead and develop teams in luxury service.
• Excellent customer service mindset with attention to detail.
• Multilingual ability preferred.
• Proficient in Microsoft Office.
• Professional grooming and flexibility with shifts, including nights/weekends/holidays.
• Discretion in handling confidential information.

Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required.
• Induct new staff into the team, department and Lounge in the first week of employment following guidelines.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.
• Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.
• Support departmental leadership in handling new project implementations.

Skills

Leadership

Team development

Organisational skills

Customer service

Communication

Discretion

Flexibility

Multilingual ability

Tools

Microsoft Office

Job description

Accor in partnership with one of the world’s leading airlines operates the Lounge at Changi Airport. We are seeking a proactive Assistant Operations Manager to lead Food & Beverage staff, uphold hospitality standards, and ensure seamless lounge operations for a premium guest experience.

The role requires strong leadership, exceptional customer service, and the ability to manage rostering, training, and stock control.