Luxury Lounge Operations Lead

Accor Asia Corporate Offices; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

Accor is seeking a proactive Assistant Operations Manager to oversee the Lounge operations at Changi Airport in partnership with a leading airline. You will ensure smooth service delivery, manage daily operations, and uphold safety and regulatory requirements while maintaining exceptional hospitality standards.

The role requires strong leadership, over 5 years in hospitality or lounge settings, and the ability to train, coach, and develop a high-performing team, with flexibility for night and

Qualifications

• Minimum 5 years of experience in hospitality or lounge operations.
• Proven ability to inspire and develop teams in a luxury service environment.
• Strong leadership, organisational and communication skills.
• Flexible with shifts including nights, weekends, public holidays.

Responsibilities

• Lead and supervise daily lounge operations to maintain guest service standards.
• Manage team rostering and manpower allocation.
• Train and coach team members through onboarding, on-the-job training, and performance guidance.
• Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
• Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
• Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
• Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
• Handle guest feedback and escalated service matters promptly and professionally.
• Drive service excellence by leading by example and fostering a guest-centric culture.
• Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
• Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.

Skills

Leadership

Team management

Customer service

Communication

Education

Food Hygiene certification

Job description

Accor is seeking a proactive Assistant Operations Manager to oversee the Lounge operations at Changi Airport in partnership with a leading airline. You will ensure smooth service delivery, manage daily operations, and uphold safety and regulatory requirements while maintaining exceptional hospitality standards.

The role requires strong leadership, over 5 years in hospitality or lounge settings, and the ability to train, coach, and develop a high-performing team, with flexibility for night and