Assistant Operations Manager - Airport Lounge

Accor Asia Corporate Offices; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Travel perks

Uniforms provided

Training and career development

Job summary

Accor in partnership with one of the world’s leading airlines operates the Lounge at Changi Airport. We are seeking a proactive Assistant Operations Manager to lead Food & Beverage staff, uphold hospitality standards, and ensure seamless lounge operations for a premium guest experience.

The role requires strong leadership, exceptional customer service, and the ability to manage rostering, training, and stock control.

Qualifications

• Proven ability to lead and develop teams in luxury service.
• Excellent customer service mindset with attention to detail.
• Multilingual ability preferred.
• Proficient in Microsoft Office.
• Professional grooming and flexibility with shifts, including nights/weekends/holidays.
• Discretion in handling confidential information.

Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required.
• Induct new staff into the team, department and Lounge in the first week of employment following guidelines.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.
• Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.
• Support departmental leadership in handling new project implementations.

Skills

Leadership

Team development

Organisational skills

Customer service

Communication

Discretion

Flexibility

Multilingual ability

Tools

Microsoft Office

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage staff leadership and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required
• Inductnewstaffintotheteam,departmentandLoungeinthefirstweekoftheir
  employment following guidelines.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.
• Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.
• Support departmental leadership in handling new project implementations.

Qualifications

• Strong leadership, organisational, and communication skills
• Proven ability to inspire and develop teams in a luxury service environment.
• Excellent customer service mindset with attention to detail.
• Proficiencyin Microsoft Office.
• Discretion in handling confidential information.
• Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
• Multilingual ability preferred.

Additional Information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.