Logistics Operations Manager, Dairy

ofi; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OFI in Singapore seeks an experienced Logistics Operations Manager to lead the Singapore-based logistics team and collaborate with dairy plants, freight, sales, and other functions to ensure timely and efficient supply chain operations.

The role focuses on driving KPI performance (OTIF, inventory, costs), managing contracts and order execution, and advancing digital shipment visibility across the organization. A strong leadership and continuous improvement mindset is essential.

Qualifications

• 12-15 years of logistics, supply chain and customer service operations experience, preferably FMCG/food/manufacturing

Responsibilities

• Drive the Logistics and Customer Service function for the Dairy Ingredients & Solutions business, with direct responsibility for the Singapore Logistics Operations team
• Collaborate with manufacturing plants to optimize total logistics costs, including freight, domestic logistics, and non-commodity purchasing
• Serve as the escalation point for Sales and Customer Service teams, providing cross-functional support
• Own and drive logistics performance KPIs, including OTIF, inventory management, logistics costs, and cash-to-cash cycle
• Manage contract and sales order execution, coordinating with customers and sales teams for seamless fulfillment
• Liaise with origin locations, suppliers, and production sites to ensure accurate order processing
• Ensure timely contract creation and payment terms administration, and compliance with import/export documentation
• Lead digitalization initiatives to improve shipment visibility and provide status updates
• Drive continuous process improvements across logistics and customer service operations

Skills

Logistics leadership

People management

Analytical thinking

Cross-functional collaboration

Job description

Position Overview

This position reports to SBU Head, Dairy manufacturing. The individual will manage the Singapore-based logistics team and work closely with the dairy manufacturing plants, freight/shipping, sales team and other functions to ensure timely and efficient supply chain operations.

Job Description

Logistics Operations Manager - Dairy

Location: Singapore

Key Responsibilities

• Drive the Logistics and Customer Service function for the Dairy Ingredients & Solutions (I&S) business, with direct responsibility for the Singapore Logistics Operations team
• Collaborate with manufacturing plants to optimize total logistics costs, including FOB charges, freight, domestic logistics, and non-commodity purchasing (NCP)
• Serve as the key escalation point for Sales and Customer Service teams, providing cross-functional support to Sales, Shipping, Marketing, Supply Chain, and Quality functions
• Own and drive logistics performance KPIs, including OTIF (On-Time In-Full), inventory management, logistics costs, and cash-to-cash cycle performance
• Manage contract and sales order execution, working closely with customers and sales teams to ensure seamless order fulfillment
• Liaise with origin locations, suppliers, and production sites to ensure orders are accurately processed and executed in line with internal and external customer requirements
• Ensure timely contract creation and management, accurate payment terms administration, and full compliance with import/export documentation requirements
• Lead digitalization initiatives to improve shipment visibility and provide timely order and shipment status updates to internal and external stakeholders
• Drive continuous process improvements across logistics and customer service operations to enhance service excellence, cost efficiency, and operational effectiveness

Who We Are Looking For

• A seasoned logistics professional with 12-15 years of experience in logistics, supply chain, and customer service operations, preferably within the FMCG, food, or manufacturing industries
• Proven leadership capabilities with a strong track record of leading, developing, and motivating high-performing teams
• A self-driven, results-oriented individual who demonstrates initiative, accountability, and a continuous improvement mindset.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across functions and stakeholders
• Strong analytical and problem-solving skills, with the ability to navigate complex operational challenges and drive sustainable solutions
• Customer-focused with a commitment to delivering service excellence while balancing operational efficiency and cost optimization
• Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic business environment