Logistics Operations Manager

OFI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OFI, a global ingredients leader, seeks a Logistics Operations Manager (Dairy) to head the Singapore logistics team, coordinating with dairy plants, freight, sales and other functions to ensure timely, cost-efficient supply chain operations.

The role requires 12–15 years in logistics and customer service, proven leadership, and a data-driven approach to improving OTIF, inventory and shipment visibility. On-site role based in Singapore.

Qualifications

• 12–15 years of logistics, supply chain and customer service experience, preferably FMCG/food/manufacturing.
• Proven leadership with track record of developing and motivating high-performing teams.
• Self-driven, results-oriented with initiative and continuous improvement mindset.
• Excellent communication and interpersonal skills across functions.
• Strong analytical and problem-solving skills for complex operational challenges.
• Customer-focused with commitment to service excellence and cost optimisation.
• Adaptable and resilient in a fast-paced, dynamic environment.

Responsibilities

• Drive Logistics and Customer Service for the Dairy Ingredients & Solutions (I&S) business, with direct responsibility for the Singapore Logistics Operations team.
• Collaborate with manufacturing plants to optimize total logistics costs, including FOB charges, freight, domestic logistics, and non-commodity purchasing (NCP).
• Serve as the key escalation point for Sales and Customer Service teams, providing cross-functional support to Sales, Shipping, Marketing, Supply Chain, and Quality functions.
• Own and drive logistics performance KPIs, including OTIF (On-Time In-Full), inventory management, logistics costs, and cash-to-cash cycle performance.
• Manage contract and sales order execution, working closely with customers and sales teams to ensure seamless order fulfillment.
• Liaise with origin locations, suppliers, and production sites to ensure orders are accurately processed and executed in line with internal and external customer requirements.
• Ensure timely contract creation and management, accurate payment terms administration, and full compliance with import/export documentation requirements.
• Lead digitalization initiatives to improve shipment visibility and provide timely order and shipment status updates to internal and external stakeholders.
• Drive continuous process improvements across logistics and customer service operations to enhance service excellence, cost efficiency, and operational effectiveness.

Job description

Logistics Operations Manager

Function: Operations

Location: MarinaOne, SG

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real.

Product Information

Dairy products have long been a nutritious part of diets worldwide. We keep dairy moving around the world with our supply chain expertise and on-the-ground capabilities. Our dairy supply chain and operations span 25 countries across 6 continents, with an estimated 300,000 cows producing the milk needed for our ingredients. Most of our dairy ingredients are sourced from a portfolio of manufacturers and suppliers across North America, South America, Europe, and Oceania.

ofi’s first dairy production facility is in Johor, producing filled milk powder and blended dairy ingredients. Our Malaysia plant is also the heart of dairy innovation, developing customized dairy solutions for fast-growing markets in Asia, the Middle East and Africa.

ofi’s second dairy production facility is in Tokoroa, close to hundreds of quality dairy farms in the Waikato region – the heartland of New Zealand’s dairy industry. Today, we partner with more than 100 dairy farmers who supply raw milk to our plant.

We strive to provide solutions for our customers that deliver environmental benefits while minimizing industry challenges. Our biomass boiler and animal feed, formulated with almond by-product for dairy cows in New Zealand, are excellent examples of this ambition

Logistics Operations Manager - Dairy

Position Overview:

This position reports to SBU Head, Dairy manufacturing. The individual will manage the Singapore-based logistics team and work closely with the dairy manufacturing plants, freight/shipping, sales team and other functions to ensure timely and efficient supply chain operations.

Key Responsibilities:

• Drive the Logistics and Customer Service function for the Dairy Ingredients & Solutions (I&S) business, with direct responsibility for the Singapore Logistics Operations team
• Collaborate with manufacturing plants to optimize total logistics costs, including FOB charges, freight, domestic logistics, and non-commodity purchasing (NCP)
• Serve as the key escalation point for Sales and Customer Service teams, providing cross-functional support to Sales, Shipping, Marketing, Supply Chain, and Quality functions
• Own and drive logistics performance KPIs, including OTIF (On-Time In-Full), inventory management, logistics costs, and cash-to-cash cycle performance
• Manage contract and sales order execution, working closely with customers and sales teams to ensure seamless order fulfillment
• Liaise with origin locations, suppliers, and production sites to ensure orders are accurately processed and executed in line with internal and external customer requirements
• Ensure timely contract creation and management, accurate payment terms administration, and full compliance with import/export documentation requirements
• Lead digitalization initiatives to improve shipment visibility and provide timely order and shipment status updates to internal and external stakeholders
• Drive continuous process improvements across logistics and customer service operations to enhance service excellence, cost efficiency, and operational effectiveness

Who we are looking for:

• A seasoned logistics professional with 12-15 years of experience in logistics, supply chain, and customer service operations, preferably within the FMCG, food, or manufacturing industries
• Proven leadership capabilities with a strong track record of leading, developing, and motivating high-performing teams
• A self-driven, results-oriented individual who demonstrates initiative, accountability, and a continuous improvement mindset.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across functions and stakeholders
• Strong analytical and problem-solving skills, with the ability to navigate complex operational challenges and drive sustainable solutions
• Customer-focused with a commitment to delivering service excellence while balancing operational efficiency and cost optimization
• Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic business environment

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.