Assistant Operations Manager

Hatch Asia Consulting Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hatch Asia Consulting Pte Ltd is seeking an Operations Supervisor to oversee end-to-end freight forwarding and logistics activities across ocean, air, rail, barge, and road transport. The role holds delegated authority to lead the department in the Operations Manager’s absence.

You will supervise and develop a team, ensure on-time progress, and drive reporting, billing, and KPI reviews to improve efficiency and service levels. Knowledge of multi-modal operations is essential.

Qualifications

• 5-7 years of hands-on experience in freight forwarding and logistics.
• 2-3 years in a supervisory or team lead role.
• Experience across multi-modal transport (ocean, air, barge, rail, land) required.
• Dry docking operations and cruise logistics experience is an added advantage.
• Ability to supervise, mentor, and develop operations staff.

Responsibilities

• Supervise full shipment lifecycle across ocean, air, barge, rail, and road transport modes.
• Ensure all jobs progress without delay.
• Enforce SOPs and daily email hygiene, documentation standards.
• Acknowledge and respond to client emails within 24 hours; address urgent matters immediately.
• Review customer communication for completeness and required information.
• Oversee invoicing: non-project invoices within 4 working days; project invoices within 7 days of job completion.
• Verify billing inputs (PO, job ref, costs, supporting docs) are captured early and accurately.
• Review supplier invoices and flag discrepancies promptly.
• Coordinate quotation process with standard company terms and clauses.
• Enforce RFQ timelines and accuracy in submission.
• Prepare daily, weekly, and monthly operational reports and KPI dashboards.
• Present operational performance data to the Operations Manager and participate in reviews.
• Assign and reassign daily tasks among Operations Executives.

Skills

Freight forwarding

Logistics operations

Team leadership

Analytical skills

Troubleshooting

Communication

Job description

ROLE SUMMARY

This position provides key support to the Operations Manager in the oversight of end-to-end daily operations spanning ocean, air, rail, warehousing, and land transport. It carries delegated authority to assume full leadership of the department during the Operations Manager’s absence.

ROLE RESPONSIBILITIES

• Supervise full shipment lifecycle: booking follow-ups, milestone tracking, and seamless handovers across ocean, air, barge, rail, and road transport modes
• Ensure all jobs progress without delay.
• Monitor and enforce compliance with all company SOPs including Email Communication, Operational Workflow, Office Work Environment and conduct daily checks on email hygiene, subject-line discipline, and documentation standards.
• Ensure all client emails are acknowledged and responded to within 24 hours, with urgent matters addressed immediately
• Review customer communication, completeness, and mandatory information
• Oversee the customer invoicing process ensuring non-project invoices are issued within 4 working days and project invoices within 7 days of job completion.
• Verify that all required billing inputs (PO,job ref, costs, supporting docs) are captured early and accurately.
• Review supplier invoices and flag discrepancies promptly
• Coordinate the quotation process including standard company terms and clauses.
• Enforce RFQ timelines and accuracy in submission.
• Prepare daily, weekly, and monthly operational reports including shipment status, billing status, exception logs, and KPI dashboards.
• Present operational performance data to the Operations Manager and support management review meetings
• Assign and reassign daily tasks among Operations Executives

JOB REQUIREMENTS

• Minimum5-7 years of hands-on experience in freight forwarding and logistics operations, with at least 2-3 years in a supervisory or team lead role.Experience across multi-modal transport (ocean, air, barge, rail, land) required. Experience in dry docking operations and cruise logistics an added advantage
• Demonstrated ability to supervise, mentor, and develop operations staff. Experience in task allocation, performance monitoring, and on-the-job coaching
• Excellent analytical and trouble shooting abilities. Capable of identifying issues, implementing solutions, and preventing recurrence
• Professional attitude, integrity, accountability, confidentiality, and ability to work under pressure.Flexibility to work outside standard hours during peak operational periods