Customer Service Manager

SH COGENT LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Daily meal subsidy

Company transport

Medical, dental & insurance benefits

Alternate Saturday schedule

Job summary

SH Cogent Logistics Pte Ltd, a Singapore-based logistics provider, is seeking a capable leader to head the Transportation Department's customer service team.

You will manage end-to-end customer service operations, liaise with the Operations Team, update shipment statuses, and ensure accurate billing and reporting.

The ideal candidate has 5 years in logistics, proven team leadership, and proficiency in SAP and Microsoft Office. Alternate Saturday work and company transport are provided.

Qualifications

• Bachelor’s degree or diploma in logistics, supply chain management, business or related field.
• 5 years of experience in third party logistics or in any supply chain operations
• Experienced in leading a team of customer service staff
• Proficiency in SAP & Microsoft Office

Responsibilities

• Lead a team of customer service staff
• Attend to major customer enquiries and liaise with customers to ensure all job requirements of orders are captured
• Perform trucking job creation when necessary
• Monitor and liaise closely with Operations Team on execution of jobs received
• Monitor job and provide timely updates for shipment, including updating container details into system
• Advise customers on delivery schedule and inventory
• Maintain inventory report and undertake monthly closing of accounts
• Oversee and monitor progress of job orders and shipments of team
• Maintain business relationship with customers and responsible for customer management on a higher level
• Communicate and coordinate with appointed third parties regarding job orders
• Assist in accounts receivable process including billing, accruals, issuance of debit and credit notes, and checking team invoices
• Ensure all billings are accurate
• Liaise with other departments regarding the executing of job orders
• Assist in permit declaration for job orders when required
• Work with other managers to draft reports on customers' feedback and complaints
• Develop improvement plans for the team and oversee their execution
• Assist with customer quotation and commercial rates requests
• Prepare and analyse operational and financial data and reports as required by Management
• Proactively engage team members in learning and cross training to equip them with the required skills

Skills

Team leadership

Communication

Collaboration

Attention to detail

Education

Bachelor’s degree or diploma in logistics/supply chain/business

Tools

SAP

Microsoft Office

Job description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

About the role

Lead a team of customer service staff in the Transportation Department in our subsidiary company - SH Cogent Logistics Pte Ltd. Manage end-to-end customer service operations to ensure all job requirements are met.

Key responsibilities

• Lead a team of customer service staff
• Attend to major customer enquiries and liaise with customers to ensure all job requirements of orders are captured
• Perform trucking job creation when necessary
• Monitor and liaise closely with Operations Team on execution of jobs received
• Monitor job and provide timely updates for shipment, including updating container details into system
• Advise customers on delivery schedule and inventory
• Maintain inventory report and undertake monthly closing of accounts
• Oversee and monitor progress of job orders and shipments of team
• Maintain business relationship with customers and responsible for customer management on a higher level
• Communicate and coordinate with appointed third parties regarding job orders
• Assist in accounts receivable process including billing, accruals, issuance of debit and credit notes, and checking team invoices
• Ensure all billings are accurate

• Liaise with other departments regarding the executing of job orders
• Assist in permit declaration for job orders when required or when necessary
• Work with other managers to draft reports on customers' feedback and complaints
• Develop improvement plans for the team and oversee their execution
• Assist with customer quotation and commercial rates requests
• Prepare and analyse operational and financial data and reports as required by Management
• Proactively engage team members in learning and cross training to equip them with the required skills

Requirements

• Bachelor’s degree or diploma in logistics, supply chain management, business or related field
• 5 years of experience in third party logistics or in any supply chain operations
• Experienced in leading a team of customer service staff
• Proficiency in SAP & Microsoft Office
• Ability to work collaboratively with all levels of staff
• Ability to deliver feedback in both verbal & written manner

Others Information:

• Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• Company Transport: 2 ways from Jurong East
• Daily meal subsidy
• Medical, dental & insurance benefits