Logistics & Customer Operations Coordinator

CWT Pte. Limited; Singapore; On-site; SGD 35,000 - 62,000; Full time

Job summary

CWT Pte. Limited is seeking a detail-oriented operations coordinator to manage job orders and customer communications. You will coordinate orders, ensure timely execution, and support accurate invoicing while working with internal teams.

This role emphasizes collaboration, timely updates to management, and proactive problem-solving. You will engage with customers by phone, email, or in person, handle inquiries, and help maintain quality standards across departments.

Responsibilities

• Process job orders and coordinate with customers to ensure timely and accurate job execution
• Perform order processing for permits following customer requirements and timelines
• Adhere to customer workflow processes to meet deadlines and quality standards
• Generate and deliver accurate invoices to customers promptly
• Collaborate with other business units to resolve operational issues and disputes efficiently
• Communicate customer challenges and concerns to management in a timely manner
• Engage directly with customers via phone, email, or face-to-face to address inquiries and requests
• Respond promptly to customer orders and ensure appropriate follow-up actions
• Prepare and distribute activity reports required by customers
• Work effectively as a team member to support shared goals and maintain a positive work environment
• Manage multiple tasks by prioritizing workload and meeting deadlines without errors
• Communicate clearly and professionally in both verbal and written forms
• Utilize relevant computer applications to support job functions
• Build and maintain cordial relationships with diverse stakeholders through good interpersonal skills
• Maintain a positive attitude and demonstrate openness to learning and continuous improvement

Job description

CWT Pte. Limited is seeking a detail-oriented operations coordinator to manage job orders and customer communications. You will coordinate orders, ensure timely execution, and support accurate invoicing while working with internal teams.

This role emphasizes collaboration, timely updates to management, and proactive problem-solving. You will engage with customers by phone, email, or in person, handle inquiries, and help maintain quality standards across departments.