Logistics Customer Care Specialist

Deutsche Post; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

DHL Supply Chain in Singapore is seeking a customer service professional to ensure orders are fulfilled, monitor dispatches, and maintain high service standards. The role requires fluency in English and Bahasa, strong communication and customer service skills, and the ability to work in a fast-paced environment across shifts.

We value initiative, teamwork, and the ability to manage multiple tasks while maintaining customer satisfaction and collaborating with DHL colleagues and partners.

Qualifications

• Must be fluent in English & Bahasa.
• Excellent interpersonal, communication and customer service skills.
• Proficient in MS Office and Warehouse Management Systems/SAP.
• Decisive, able to multi-task and committed to service excellence.
• Initiative to respond to customers' needs with a focus on service.
• Able to work in a fast-paced environment and independently during shifts and weekends.
• Strong team player to ensure smooth operation and meet daily KPI.

Responsibilities

• Fulfill or complete customer orders as required.
• Monitor assignment and dispatch of parts from stock center per manual.
• Understand the customer needs and prioritize satisfaction.
• Maintain and communicate service standards with DHL colleagues and partners.
• Alert supervisor to recurring service failures for corrective action.
• Prevent escalation of complaints by maintaining positive business relationships.
• Advise customers of other DHL services and inform them of any issues.

Skills

Interpersonal skills

Communication skills

Customer service

Decisive

Multi-tasking

Initiative

Team player

Fast-paced

Independent during shifts

Education

GCE O Levels / Diploma

Tools

MS Office

Warehouse Management Systems / SAP

Job description

DHL Supply Chain in Singapore is seeking a customer service professional to ensure orders are fulfilled, monitor dispatches, and maintain high service standards. The role requires fluency in English and Bahasa, strong communication and customer service skills, and the ability to work in a fast-paced environment across shifts.

We value initiative, teamwork, and the ability to manage multiple tasks while maintaining customer satisfaction and collaborating with DHL colleagues and partners.