Global Express Customer Care Advisor

Deutsche Post; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

DHL Express Singapore is seeking a Customer Contact Centre Advisor to deliver outstanding customer experiences, handle bookings, answer inquiries, and ensure shipments move smoothly across the globe. You will work across phone, email, and other channels, promote DHL products when appropriate, and collaborate with Operations to maintain service excellence in a fast-paced, customer-centric environment.

Applicants from diverse backgrounds with strong communication skills are welcome; DHL offers

Qualifications

• Experience in customer service or contact centre.
• Excellent communication and interpersonal skills.
• Good multitasking ability in a fast-paced setting.
• Customer-focused mindset with problem-solving skills.
• Ability to collaborate across teams and functions.
• Comfortable using digital tools and CRM systems.

Responsibilities

• Manage customer interactions across phone, email, and other channels.
• Provide accurate information on services, status, and pricing.
• Deliver professional, empathetic service and resolve issues.
• Own customer concerns and coordinate with internal stakeholders.
• Identify needs and promote relevant DHL products and solutions.
• Collaborate with Operations to support service excellence.
• Capture feedback and suggest process improvements.
• Adhere to customer service standards and compliance.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Digital tools

Tools

CRM software

Job description

DHL Express Singapore is seeking a Customer Contact Centre Advisor to deliver outstanding customer experiences, handle bookings, answer inquiries, and ensure shipments move smoothly across the globe. You will work across phone, email, and other channels, promote DHL products when appropriate, and collaborate with Operations to maintain service excellence in a fast-paced, customer-centric environment.

Applicants from diverse backgrounds with strong communication skills are welcome; DHL offers