CCS Dispatch & Customer Care Specialist (24/7)

DHL Group; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Shift rotations including weekends

Exposure to global logistics

Job summary

DHL Group Singapore is hiring a customer service professional to support Mandarin-speaking and English-speaking customers, handling orders and inquiries with care.

You will monitor dispatch, coordinate with stock centers, and ensure high customer satisfaction while maintaining DHL's service standards with colleagues across the organization. The role requires strong communication, multitasking, and flexibility in shift work.

Qualifications

• Fluent in English and Mandarin.
• Excellent interpersonal, communication and customer service skills.
• Proficient in MS Office; experience with Warehouse Management Systems/SAP is a plus.
• Decisive, able to multi-task and deliver service excellence.
• Ability to respond to customer needs with initiative and professionalism.
• Willingness to work in a fast-paced environment, including shifts, weekends and public holidays.
• Strong team player capable of coordinating with colleagues to meet daily KPIs.

Responsibilities

• Ensure customer orders are fulfilled or completed as required.
• Monitor assignment and dispatch of parts from stock centers per manuals.
• Understand customers (internal and external) and prioritize satisfaction.
• Maintain and communicate DHL CCS service standards with colleagues and partners.
• Alert supervisors of recurring service failures for corrective action.
• Prevent escalation of complaints by maintaining positive business relationships.
• Advise customers of additional DHL services and verify addresses and documents to avoid issues.

Job description

DHL Group Singapore is hiring a customer service professional to support Mandarin-speaking and English-speaking customers, handling orders and inquiries with care.

You will monitor dispatch, coordinate with stock centers, and ensure high customer satisfaction while maintaining DHL's service standards with colleagues across the organization. The role requires strong communication, multitasking, and flexibility in shift work.