CCS Coordination Specialist — Customer Care & Dispatch

DHL Supply Chain; Singapore; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Singapore is seeking a customer service-oriented professional to ensure orders are fulfilled according to specifications and to monitor dispatch from stock centers. You will understand internal and external customers, prioritise satisfaction, and maintain service standards across DHL teams.

You will also advise on other DHL services, handle potential issues proactively, and work across shifts and weekends as required. Strong English and Bahasa communication is essential.

Qualifications

• GCE O Levels or Diploma is required.
• Fluent in English and Bahasa.
• Excellent interpersonal and customer service skills.
• Proficient in MS Office; knowledge of SAP/WMS is a plus.

Responsibilities

• To ensure that customer orders are fulfilled or completed as customer requirement.
• To monitor the assignment and dispatch of parts from the appropriate stock center according to the specifications in the manual.
• To understand the customer (both internal and external); anticipating customer needs; giving high priority to customer satisfaction
• To maintain and communicate the service standards of the CCS to relevant DHL colleagues and partners to ensure that the CCS continues to meet its role as the central coordination point for the DHL program.
• To alert superior of recurring service failures so at corrective actions may be taken to avoid future problems.
• To avoid escalation of complaints into claims by working with the customer in a manner ensuring continuity of a positive business relationship with DHL.
• To advise customers of other DHL services where appropriate and inform them of any irregularities i.e. e.g., wrong/invalid address & contact details, incomplete booking documents(awb/invoice), in order to pre-empt future problems.

Skills

Communication skills

Customer service

English

Bahasa Indonesia

Multitasking

Team player

Education

GCE O Levels/Diploma

Tools

MS Office

SAP

WMS

Job description

DHL Supply Chain in Singapore is seeking a customer service-oriented professional to ensure orders are fulfilled according to specifications and to monitor dispatch from stock centers. You will understand internal and external customers, prioritise satisfaction, and maintain service standards across DHL teams.

You will also advise on other DHL services, handle potential issues proactively, and work across shifts and weekends as required. Strong English and Bahasa communication is essential.