Multilingual CCS Coordinator (Mandarin/English) - 24/7

Deutsche Post; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

DHL Supply Chain in Singapore is seeking a customer service professional to support order fulfillment and coordinate dispatch with our stock centers.

You will interact with internal and external customers in English and Mandarin, ensuring high service levels and collaborating with colleagues to maintain operational standards.

The role involves shift work including weekends and public holidays, with opportunities to grow within a global logistics leader.

Qualifications

• Must be fluent in English & Mandarin.
• Excellent interpersonal and customer service skills.
• Proficient in MS Office and SAP.

Responsibilities

• Ensure customer orders are fulfilled or completed per requirements.
• Monitor the dispatch of parts from the stock center according to the manual.
• Understand the customer (internal and external); prioritise customer satisfaction.
• Maintain and communicate the CCS service standards to DHL colleagues and partners to meet DHL program goals.
• Alert supervisor of recurring service failures for corrective action.
• Avoid escalation of complaints by maintaining a positive business relationship with DHL.
• Advise customers of other DHL services and correct irregularities such as wrong addresses or incomplete documents.

Skills

English & Mandarin

Interpersonal skills

MS Office

Customer service

Tools

SAP

Job description

DHL Supply Chain in Singapore is seeking a customer service professional to support order fulfillment and coordinate dispatch with our stock centers.

You will interact with internal and external customers in English and Mandarin, ensuring high service levels and collaborating with colleagues to maintain operational standards.

The role involves shift work including weekends and public holidays, with opportunities to grow within a global logistics leader.