Loan Operations Lead — Drive Lending & Customer Outcomes

SHENTON CREDIT PTE. LTD.; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

SHENTON CREDIT PTE. LTD. is seeking a Team Lead, Loan Operations to oversee daily loan activities and guide the team. The role focuses on customer enquiries, loan assessment, issuance, and account management, ensuring efficient operations and accurate documentation.

You will monitor repayments, support collections where needed, and maintain strong customer relationships while upholding regulatory requirements across all processes.

Qualifications

• Diploma or equivalent qualification.
• Minimum 6 years of relevant experience in lending or financial services.
• Able to handle the full loan process with minimal supervision.
• Strong communication and customer service skills.
• Detail-oriented with loan documentation responsibilities.
• Able to work independently while contributing to the team.
• Familiarity with regulatory and compliance requirements is a plus.

Responsibilities

• Provide excellent customer service and handle loan enquiries via phone, online channels, and in person.
• Assess income, existing loans, credit history and repayment capacity to support management decisions.
• Explain loan terms, fees, and obligations clearly during loan issuance.
• Oversee day-to-day loan operations, applications, follow-ups and account management.
• Monitor repayments and coordinate with customers on overdue payments or arrangements.
• Conduct follow-up calls to maintain relationships with new and existing customers.
• Support the team with daily loan tasks and ensure accurate processing.
• Maintain compliant loan documentation and adhere to internal policies and regulations.
• Assist with ad-hoc duties to ensure smooth operations.

Skills

Team leadership

Customer service

Loan operations

Regulatory compliance

Education

Diploma

Job description

SHENTON CREDIT PTE. LTD. is seeking a Team Lead, Loan Operations to oversee daily loan activities and guide the team. The role focuses on customer enquiries, loan assessment, issuance, and account management, ensuring efficient operations and accurate documentation.

You will monitor repayments, support collections where needed, and maintain strong customer relationships while upholding regulatory requirements across all processes.