LiveOps Engineer (Azure Cloud Operations & Application Support)

VY SYSTEMS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

VY SYSTEMS PTE. LTD. in Singapore is seeking a LiveOps Engineer to own live service health, incident response, and automation across our Azure-based SaaS platforms.

You will partner with Platform, Development, Security, Support and Services teams to reduce toil and improve reliability at scale. This role requires hands-on Azure experience, IIS/.NET troubleshooting, SQL Server, monitoring and observability, plus containerization and CI/CD with GitHub/Argo.

Qualifications

• Hands-on experience managing SaaS platforms on Microsoft Azure.
• Proven ability to respond to incidents quickly and coordinate cross-functional teams.
• Solid analytical skills and calmness under pressure during outages.

Responsibilities

• Operate and continuously improve Co's Azure-based SaaS platforms to meet SLAs and support growth.
• Maintain and troubleshoot infrastructure, including incident response and on-call participation.
• Improve reliability through monitoring, alerting, and proactive performance management.
• Work closely with engineers, operations teams, and stakeholders to deliver reliable outcomes.
• Maintain runbooks, operational standards, and support mentoring across teams.

Skills

Azure SaaS operations

Incident response

Cross-functional collaboration

Analytical problem-solving

Tools

Datadog

Kubernetes

GitHub Argo CD

Job description

Department & Position Overview

LiveOps (Live Operations) is responsible for the reliability, availability, performance and security of Co's production cloud platforms and applications.

As a LiveOps Engineer, you will sit at the intersection of SRE and Cloud Operations—owning live service health, leading incident response, and driving automation, observability, and continuous improvement.

You will partner closely with Platform, Development, Security, Support and Services teams to evolve Co's SaaS operating model and reduce operational toil at scale.

Key Responsibilities

• Operate and continuously improve Co's Azure-based SaaS platforms to meet SLAs and support growth.
• Maintain and troubleshoot infrastructure, including incident response and on-call participation.
• Improve reliability through monitoring, alerting, and proactive performance management.
• Work closely with engineers, operations teams, and stakeholders to deliver reliable outcomes.
• Maintain runbooks, operational standards, and support mentoring across teams.

Essential Competencies

• Strong experience operating and supporting SaaS platforms in Microsoft Azure.
• Experience operating and troubleshooting IIS with .NET applications.
• Experience with SQL Server and Azure SQL Managed Instance.
• Solid knowledge of monitoring, logging, and tracing (Datadog experience is a plus).
• Strong analytical and problem-solving skills, with the ability to stay calm during incidents.
• Experience with Kubernetes, containerisation, and supporting tools.
• Collaborative communicator who thrives in cross-functional, fast-paced environments.

Nice to Haves

• Scripting or automation skills (C# is a plus).
• Experience with Remote Desktop Architecture.
• Hands‑on experience with CI/CD pipelines and fluent with version control (GitHub, Argo CD, etc).
• Basic Linux experience.
• Security-focused engineering or compliance experience.
• Experience with Infrastructure-as-Code, particularly Terraform.
• Customer‑facing incident communication experience.