LiveOps Cloud Engineer #2209

EduCare Specialist Services; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

EduCare Specialist Services in Singapore seeks an energetic Site Reliability Engineer to own live service health for our Azure-based SaaS platforms.

You will lead incident response, drive automation, improve observability, and collaborate with Platform, Development, Security, Support, and Services teams to reduce operational toil.

The role requires hands-on Azure SaaS management, IIS/.NET, SQL Server, Kubernetes, and strong communication to thrive in a fast-paced environment.

Qualifications

• Proven experience operating scalable SaaS on Microsoft Azure.
• Hands-on IIS and .NET troubleshooting.
• Strong SQL Server/Azure SQL proficiency.
• Experience with monitoring, logging, tracing (Datadog preferred).
• Experience with Kubernetes and containerization.
• Calm under pressure with strong problem-solving.
• Excellent cross-functional communication.

Responsibilities

• Operate, scale, and improve Azure-based SaaS platforms to meet SLAs.
• Troubleshoot infrastructure and participate in on-call rotations.
• Enhance observability with monitoring and alerts.
• Collaborate with Platform, Development, Security, Support teams.
• Develop runbooks and mentor teams.

Skills

Azure

IIS/.NET

SQL Server

Datadog

Kubernetes

Monitoring

Incident response

Communication

Tools

Terraform

GitHub

Argo CD

Job description

About the Role

Sitting at the dynamic intersection of Site Reliability Engineering (SRE) and Cloud Operations, you will take ownership of live service health for our production cloud platforms and applications. In this critical role, you will lead incident response, drive automation, enhance observability, and champion continuous improvement. You will collaborate closely with Platform, Development, Security, Support, and Services teams to evolve our SaaS operating model and strategically reduce operational toil at scale.

Key Responsibilities

• Operate, scale, and continuously improve our Azure-based SaaS platforms to consistently meet SLAs and support business growth.
• Maintain and troubleshoot critical infrastructure, actively participating in incident response and on-call rotations.
• Drive system reliability through advanced monitoring, alerting, and proactive performance management.
• Cultivate a reliable operational environment by collaborating effectively with engineers, operations teams, and key stakeholders.
• Develop and maintain clear runbooks, uphold operational standards, and mentor cross-functional teams.

Essential Requirements

• Proven experience operating and supporting scalable SaaS platforms within Microsoft Azure.
• Hands-on expertise in operating and troubleshooting IIS with .NET applications.
• Strong proficiency with SQL Server and Azure SQL Managed Instance.
• Solid understanding of monitoring, logging, and tracing methodologies, with Datadog experience serving as a strong advantage.
• Practical experience utilizing Kubernetes, containerization, and modern supporting tools.
• Exceptional analytical and problem-solving skills, with the proven ability to remain composed during high-pressure incidents.
• Excellent communication skills with a collaborative mindset, thriving in fast-paced, cross-functional environments.

Bonus Points (Nice to Have)

• Scripting or automation capabilities, particularly with C#.
• Practical, hands-on experience with CI/CD pipelines and version control systems such as GitHub and Argo CD.
• Experience implementing Infrastructure-as-Code (IaC), specifically Terraform.
• Familiarity with Remote Desktop Architecture and basic Linux systems.
• A background encompassing security-focused engineering, compliance workflows, or customer-facing incident communication.

Please note that the personal data you provided in your job application will be collected, used, and disclosed by Educare Human Capital to assess your suitability for employment and manage your application, including consideration for future opportunities.