Live Commerce Ops Specialist (Bilingual EN/Mandarin)

TITAN DIGITAL MEDIA PTE. LTD.

Singapore

On-site

SGD 36,000 - 54,000

Full time

11 days ago

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Job summary

TITAN DIGITAL MEDIA PTE. LTD. is seeking a proactive Livestream Operations Administrator to support our live commerce team.

You will prepare product listings, manage backend streaming software, monitor chats, troubleshoot issues, and assist hosts to ensure smooth broadcasts. In this role, you will oversee day-to-day e-commerce operations, coordinate with warehouses to ensure timely fulfillment, handle inquiries, returns, and uphold our customer service standards across English and

Qualifications

Experience in livestream management, e-commerce, or customer service (1 year+).
Familiarity with TikTok Live, Shopee Live, and Facebook Live platforms.
Basic knowledge of A/V equipment (cameras, mics, lighting).
Proficiency in English and Mandarin (verbal and written).
Ability to work independently in a fast-paced environment.

Responsibilities

Livestream Management: Prepare product listings, manage backend streaming software (TikTok Live, Meta Business, Shopee), and multitask during live broadcasts (monitoring chat, troubleshooting tech issues, and assisting the host(s)).
E-Commerce & Fulfillment: Manage day-to-day e-commerce operations, oversee end-to-end order processing, and coordinate with warehouse partners to ensure timely delivery.
Customer Experience: Provide exceptional customer support by promptly handling inquiries, resolving issues, and managing returns/refunds in line with company policies.