Livestream Ops Administrator

TITAN DIGITAL MEDIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

TITAN DIGITAL MEDIA PTE. LTD. is seeking a proactive Livestream Operations Administrator to support our live commerce team.

You will prepare product listings, manage backend streaming software, monitor chats, troubleshoot issues, and assist hosts to ensure smooth broadcasts. In this role, you will oversee day-to-day e-commerce operations, coordinate with warehouses to ensure timely fulfillment, handle inquiries, returns, and uphold our customer service standards across English and

Qualifications

• Experience in livestream management, e-commerce, or customer service (1 year+).
• Familiarity with TikTok Live, Shopee Live, and Facebook Live platforms.
• Basic knowledge of A/V equipment (cameras, mics, lighting).
• Proficiency in English and Mandarin (verbal and written).
• Ability to work independently in a fast-paced environment.

Responsibilities

• Livestream Management: Prepare product listings, manage backend streaming software (TikTok Live, Meta Business, Shopee), and multitask during live broadcasts (monitoring chat, troubleshooting tech issues, and assisting the host(s)).
• E-Commerce & Fulfillment: Manage day-to-day e-commerce operations, oversee end-to-end order processing, and coordinate with warehouse partners to ensure timely delivery.
• Customer Experience: Provide exceptional customer support by promptly handling inquiries, resolving issues, and managing returns/refunds in line with company policies.

Skills

Livestream management

E-commerce operations

Customer service

Mandarin proficiency

English proficiency

Multitasking

A/V basics

Chat moderation

Technical troubleshooting

Tools

TikTok Live

Shopee Live

Facebook Live

Cameras & mics

Live streaming platforms

Job description

Job Summary

Titan Digital Media is looking for a proactive and adaptable Livestream Operations Administrator. You will be the backbone of our live commerce team, ensuring our e-commerce platforms run smoothly, orders are fulfilled accurately, and our livestreams are executed flawlessly from behind the scenes.

Key Responsibilities

• Livestream Management: Prepare product listings, manage backend streaming software (TikTok Live, Meta Business, Shopee), and multitask during live broadcasts (monitoring chat, troubleshooting tech issues, and assisting the host(s)).
• E-Commerce & Fulfillment: Manage day-to-day e-commerce operations, oversee end-to-end order processing, and coordinate with warehouse partners to ensure timely delivery.
• Customer Experience: Provide exceptional customer support by promptly handling inquiries, resolving issues, and managing returns/refunds in line with company policies.

Requirements

• Experience: at least 1 year of proven experience in livestream management, e-commerce, or customer service & no prior experience welcome.
• Technical Proficiency: Strong familiarity with platforms like TikTok Live, Shopee Live and Facebook Live, as well as basic knowledge of A/V equipment (cameras, mics, lighting).
• Communication: Highly proficient in both English and Mandarin (verbal and written) to effectively moderate live chats and interact with a diverse audience.
• Attributes: A fast thinker who thrives in a high-pressure, fast-paced environment. You must be able to work independently, manage multiple tasks simultaneously, and adapt quickly to unexpected technical or viewer issues during a live set.