Customer Service Agent - Live Chat (Insurance Bank | UP4000)

PERSOL; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Completion Bonus

Job summary

PERSOL Singapore is hiring a front-line customer support agent based in Eunos. You will handle phone enquiries from policyholders and live chats from financial representatives, delivering service excellence and timely issue resolution.

Working hours are Mon to Fri, 9am–6pm. Salary ranges from 2,800 to 4,000 SGD monthly, plus a completion bonus based on experience. You will maintain accurate CRM data, follow up on promises, and participate in ad-hoc projects as required.

Qualifications

• Diploma/degree with relevant experience preferred.
• Comfortable speaking with customers from all walks of life.
• Proficient typing and live chat with financial representatives.
• Strong interpersonal and communication skills.
• Cheerful, positive team player in a dynamic environment.

Responsibilities

• Handle enquiries from phone calls and live chats in a professional, efficient, accurate and prompt manner.
• Resolve complaints at first touchpoint with good closure.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers / financial representatives.
• Support ad-hoc initiatives and overtime duties as needed.

Skills

Interpersonal communication

Team player

Customer-facing

Cheerful disposition

Education

Diploma/degree holder

Tools

CRM system

Live chat system

Job description

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $4000 (Depending on experiences) + Completion Bonus

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers / financial representatives

• Assess appeals and put up recommendation to Managers/Head/HOD

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives/projects when delegated by management
  

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system with financial representatives

• Good interpersonal and communication skills

• Possess a cheerful disposition

• A team player who works well in a dynamic environment