Limousine Ambassador (Coordinator)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Marina Bay Sands is seeking a seasoned Limousine Dispatcher to manage bookings, assign drivers, and coordinate seamless guest transfers across the Limousine Dispatch System, Counters, and driveways. You will report for all planned shifts and locations, support both indoor and outdoor operations, and help ensure high standards of guest service.

The role requires multitasking, basic Microsoft Office skills, and willingness to work rotating shifts including weekends and public holidays.

Qualifications

• No formal education required.
• Prior experience in a similar role is an advantage.
• Familiar with basic Microsoft Office skills (Word, Excel, Outlook).

Responsibilities

• Manage limousine bookings via the Limousine Dispatch System and assign jobs to drivers.
• Coordinate with Limousine Counters, Driveways, and gate staff to transfer guests.
• Handle guest inquiries by phone and email and update booking statuses.
• Post charges and ensure accurate billing and reporting in the POS.
• Support with luggage handling and assist guests with boarding.
• Prepare daily reports and maintain operational records.

Skills

Multitasking

Guest service

Communication

Education

No formal education required

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Responsibilities

General Responsibilities

Perform all duties assigned by the Dispatcher Manager in accordance with Limousine Services Standard Operating Procedures, company policies, compliance guidelines, and operational requirements. Report for all planned shifts and deployment locations as assigned, including the Limousine Command Centre, Limousine Counters, Driveways, and off‑site locations when required. Fulfil operational requirements that may involve prolonged periods of sitting, standing, walking, computer use, outdoor deployment, and duties performed in both indoor and outdoor work environments. Assist with the lifting, pushing, or pulling of items, including luggage trolleys, as operationally required. Perform ad‑hoc duties and responsibilities assigned by Management.

Limousine Command Centre Responsibilities

Manage and monitor limousine bookings through the Limousine Dispatch System, including assigning jobs to drivers based on the queue list and operational priorities. Verify booking details and guest special requests before dispatch to ensure accurate service delivery. Allocate vehicles for scheduled and ad‑hoc requests based on vehicle availability, service requirements, and operational demand. Monitor driver movements, job progress, and vehicle utilization throughout the shift. Forecast daily vehicle requirements and activate or stand down outsourced disposal fleet support according to operational demand. Handle limousine booking enquiries and requests via email and phone, including coordination with relevant stakeholders. Post limousine charges to guest entitlements or applicable payment modes using the Point of Sale system, where required. Ensure completed jobs are accurately charged, posted, and updated with the relevant check numbers in the Limousine Booking System. Coordinate with external vendors for required services, including coach arrangements and airport meet‑and‑greet support. Prepare, update, and file daily reports and other operational records as required.

Limousine Counters & Driveways Responsibilities

Support guest-facing limousine operations at Hotel and Casino Limousine Counters, Driveways, and designated arrival or departure points, e.g. paging for guests. Attend to walk‑in guests and call‑in booking requests from internal stakeholders, including the Sales Team. Create, monitor, amend, and update limousine transfers in the Limousine Booking System. Validate guest entitlements and redeem limousine trips accurately when bookings are requested. Ensure guests and their belongings board the correct vehicle, including assisting with door opening, luggage loading and unloading, carrying items and guest comfort while waiting. Regulate vehicle positioning at Limousine Counters and Driveways to support safe and comfortable guest boarding and alighting. Communicate with the Limousine Command Centre regarding vehicle availability, booking amendments, standby requirements, job assignments, and cancellations. Manage guest expectations and coordinate with relevant departments during operational constraints, including situations where vehicles are unavailable. Update relevant departments on arrival and departure booking statuses, including airport and ferry terminal transfers. Provide professional guest service, including responding to general enquiries on hotel facilities or local attractions.

Job Requirements

Education & Certification

• No formal education required

Experience

• Prior experience in a similar role is an advantage.

Other Prerequisites

• Familiar with the basic Microsoft Office skills (proficiency in Word, Excel along with foundational knowledge of Outlook)
• Able to perform the operational duties of the role, including prolonged standing, walking, outdoor deployments, and luggage handling, where required.
• Multitasking skills to communicate with callers and other Team Members while carrying out other tasks.
• Willing and able to work rotating shifts, including weekends and public holidays, based on operational requirements.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline.

Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.