Guest Service Agent, Airport Meet & Greet

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

Marina Bay Sands in Singapore invites applicants for a frontline Guest Relations role. You will greet guests warmly, assist with luggage, and coordinate with the Arrival Hall team and AMG Ambassadors to ensure a smooth arrival or departure experience.

The role requires English proficiency, impeccable grooming, and a proactive, team-oriented mindset. Prior hospitality experience is preferred; the ability to multitask in a fast-paced environment is essential.

Qualifications

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management is an advantage.
• Experience minimum 1 year in a customer service role.
• Prior hospitality or tourism experience is preferred.

Responsibilities

• Greet guests with a warm welcome or fond farewell.
• Provide luggage assistance at Arrival Hall or curbside.
• Coordinate with Hotel Operations and ground AMG Ambassadors for seamless arrivals/departures.
• Promote services aligned with guest preferences and manage task assignments from the Command Centre.
• Attend daily briefings to receive updates and property information.

Skills

Customer service

Multitasking

English proficiency

Teamwork

Education

GCE O/N Level

Hospitality certificate/diploma

Tools

Opera

WeConnect

LDS

MS Office

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities Operational Related

• Greeting guests and providing an engaging warm welcome or fond farewell
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Be ever ready to provide luggage assistance at the Arrival Hall or on standby with luggage trolley at the curbside for departing guests
• Engage with guests and offer any assistance if required by communicating to respective Hotel Operations team
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest
• Recommends and effectively promotes relevant services across the integrated resorts that are in tune with the guests’ preferences
• Able to work as a Command Centre coordinator to optimize the use of the manpower to assign jobs effectively and efficient ensuring timely updates are provided to both ground AMG Ambassadors and our Drivers for a seamless arrival or departure experience for our guests
• Attend daily briefing to ensure valuable information and updates are shared among team members, including updated property information

Departmental Related

• Exemplifies the OneMBS Values at all times.
• The ability to display, at all times, a friendly, courteous and professional manner in communicating with guests and team members.
• Demonstrate an enjoyment and enthusiasm for work through effective relationships by adopting a “can do” approach to tasks.
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
• Solid foundation of property knowledge and the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest.
• Perform any other tasks as assigned by Management.

Job Requirements Education & Certification

• Minimum GCE O/N Level.
• Certificate/Diploma in hospitality management from a recognized institution is an advantage.
• Experience Minimum 1 year in a customer service role.
• Prior experience in a hospitality or tourism related industry is preferred.

Other Prerequisites

• Proficiency in English
• Impeccably well-groomed.
• Exceptional guest relations and communication skills
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.
• A team player and takes initiative to assist other Team Members when required.
• Can Do” attitude and mindset.
• Willing to work various shifts, as well as on public holidays
• Able to lift luggage as and when required as the role is require to help assist with guest’s luggage
• Proficient in MS office applications to carry out the administrative function to dispatch jobs in the Command Centre.
• Experience with Opera, LDS & WeConnect systems will be an added advantage.
• Able to work with computers to assign, monitor and track jobs when assigned as Command Centre Coordinator.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.