Limousine Ambassador (Coordinator)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

Marina Bay Sands Pte Ltd in Singapore is seeking a Limousine Dispatcher/Coordinator to manage driver assignments via the Limousine Dispatch System (LDS), verify guest requests, and ensure booking details are accurate before dispatching.

You will monitor driver movements, forecast daily vehicle needs, process charges through the POS system, generate daily reports, and handle emails and calls while complying with SOPs and company policies.

Qualifications

• Certificate in Hospitality Operations or related field preferred.
• Experience in hotel operations is an advantage.
• Experience in service and hospitality industry will be an advantage.
• Prior customer service experience is advantageous.

Responsibilities

• Oversee and assign jobs to drivers based on queue list through LDS.
• Ensure guest special requests are met and booking details are correct before dispatch.
• Forecast daily vehicle requirements and manage outsource fleet as needed.
• Monitor drivers' movements during shifts.
• Generate and update daily reports.

Skills

Customer service

Team player

English proficiency

IT literacy

Education

Certificate in Hospitality Operations

Tools

Limousine Dispatch System (LDS)

POS system

Google Maps

Job description

Job Responsibilities

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)

• Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)


• Ensuring all guests' special requests are met, booking details are correct before dispatching out to drivers.


• Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly


• Monitor all drivers' movements during their shifts


• Able to forecast current day's vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.


• Adhere to company policies, compliance guidelines and procedures

  Perform the duties as a limousine coordinator according to the Limousine SOPs



• Generate and update daily reports


• Coordinate limousine booking requests, inquiries; handle emails and phone calls


• Perform posting of limousine charges to guest's entitlements or various payment modes using Point of Sale (POS) machine


• Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System


• Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services


• Perform administrative duties as requested such as filing of reports


• Adhere to company policies, compliance guidelines and procedures


• Perform any ad hoc duties and responsibilities assigned by the Management

  Job Requirements

  Education & Certification



• Certificate in Hospitality Operations or related field preferred

  Experience



• Experience working in hotel operations is preferred.


• Experience working in a service and hospitality industry will be an advantage


• Prior customer service experience or in the same capacity is an advantage

  Other Prerequisites



• Service-oriented and a good team player


• Good command of spoken English. Knowledge of additional languages is an advantage


• IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps


• Pleasant personality with excellent listening skills


• Able to work independently


• Able to multi-task and work well under pressure


• Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas


• Familiar with all Airport and Ferry terminals in Singapore


• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.