Assistant Manager - Marquee

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Marina Bay Sands is seeking an Assistant Manager to support the General Manager and Manager in planning, coordinating and managing staff to ensure smooth club operations and superior guest service. You will lead a team of Cashiers, Hosts and Service Attendants and help develop procedures to meet short- and long-term goals.

Role requires a minimum of 3 years in a managerial hospitality role, fluency in English, and a professional demeanor.

Qualifications

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• Minimum 3 years’ managerial experience in nightlife or hospitality.
• Fluent in English; additional languages are a plus.

Responsibilities

• Assist with planning, coordinating and managing staff to ensure efficient club operations.
• Lead a team of Cashiers, Hosts and Service Attendants.
• Formulate and implement operating procedures and standards; liaise with management.
• Support achieving financial and service goals through proactive management.
• Perform pre-shift meetings and staff reviews; provide coaching as needed.
• Monitor cash handling procedures for compliance with accounting standards.
• Ensure cleanliness, proper table setup and adherence to hotel standards.
• Respond to guest feedback promptly and professionally.

Skills

Team leadership

Staff management

Customer service

Communication

Operations coordination

Education

Certificate or Diploma in Restaurant Management

F&B experience

Tools

POS systems

Job description

Job Responsibilities

• The Assistant Manager will assist the Assistant General Manager and Manager in planning, coordinating and managing staff and services to ensure the Club operations run efficiently and effectively and that customer service standards are always maintained.
• The Assistant Manager will be leading a team of Cashiers, Hosts and Service Attendants
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands’ short- and long-term goals are met.
• Support the Management team in achieving the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills.
• Deputize for the Manager, Assistant General Manager and General Manager during his/her absence.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the club environment ensuring compliance with standards of cleanliness and order.
• Inspect food items are set in proper quantities and to hotel standards.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Seeking support from other outlets where appropriate.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff.
• Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Maintains staff files.
• Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc.
• Approves the schedule and flex day requests for all club staff.
• Responsible for coordinating training of all staff as required.
• Coordinates inventories and orders food and beverage products, supplies and equipment as required.
• Maintains guest profiles daily and takes appropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed.

Education

Certificate or Diploma in Restaurant Management or extensive F&B experience.

Experience

A minimum of 3 years’ experience at a managerial level in nightlife.

Other Prerequisites

Fluent in English, knowledge of additional languages is a plus. Knowledge of Asian and Western cuisines, their preparation and service. Be willing to work any day and any shift. Have a well-groomed, professional appearance. Able to perform under pressure.

Company Culture

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.