Doorperson/Bellhop

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Marina Bay Sands is seeking a guest services-oriented Bell staff member to support day-to-day operations and ensure a seamless arrival and departure experience for guests in Singapore. You will prepare the workstation, assist with luggage, and provide accurate, personalized recommendations based on guest profiles.

We value a minimum of one year in a luxury resort/hotel setting, strong English communication, and a proactive, team-oriented approach to delivering exceptional service across all

Qualifications

• Proficient in spoken and written English; additional languages are a plus.
• Outgoing personality with a proactive approach to tasks.
• Strong guest relations and problem-solving skills.
• Excellent time management, organizational, communication, and motivational skills.
• Adherence to attendance guidelines and company policies.
• Detail-oriented, mature, meticulous, resourceful, and able to work independently.
• Team player who assists others proactively.

Responsibilities

• Accomplish Day to Day Operations and prepare workstation, equipment and materials.
• Provide accurate information and recommendations to guests to enhance their stay.
• Understand room types and features to orient guests effectively.
• Communicate internally to support Guest Services operations.
• Attend to guests at arrival/departure and in guest areas with proactive service.
• Handle luggage and assist with curb duties and baggage transport.
• Deliver items to guestrooms upon request and manage luggage storage.
• Apply service standards consistently across guest interactions.
• Understand the guest journey and coordinate with departments to follow up on requests.
• Respond to emergencies and maintain safety guidelines.

Skills

English proficiency

Guest relations

Time management

Communication

Team player

Education

Minimum secondary education

Job description

Job Responsibilities

• Accomplish Day to Day Operations Arrive to work in the correct mental, emotional and physical state to execute the responsibilities of the role Prepare their workstation, equipment and required work materials to ensure the full scope of the job can be executed Up to date and in-depth knowledge of all property wide information Up to date of internal promotions and be familiar with the local community and events in town Ensure accurate information, and appropriate recommendations can be made to guests based on their profiles and or preferences to enhance their stay in MBS and Singapore In depth knowledge of all room and suite types, including room features, and inclusions to enable the bellman to provide an anticipatory and thoughtful room orientation to our guests Remain in continuous communication internally to ensure the overall operations of the Guest Services Team runs smoothly and in control of the Guest Service Command Center and Management in static locations Attend to guests upon their arrival and departure, or whenever in guest facing areas of the property, providing proactive and attentive service Adapt to changes and ensure adherence to organisational operating procedures and service standards Handles luggage for both arriving and departing guests and groups.
• This includes proper handling, tagging and delivering of luggage Rotated to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure guest’s arrival and departure experience is seamless Is trained to handle luggage handling equipment like bell-cart and birdcage trolley Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching Deliver incoming items to the guestrooms at the request of guests, or management Maintain the luggage storage room Handles baggage-related requests such as long-term/short-term storage, luggage repair Sort and deliver daily newspapers to all VIP rooms, suites and scheduled rooms Perform Service and Operational Excellence Able to apply service standards consistently in all interactions with internal and external guests In depth understanding of guests’ service journey across departments to ensure relevant information is provided to guests In depth understanding of internal process flows to ensure relevant information and follow up is done with relevant departments Take ownership of guest’s request.
• In the event, if the request is not directly related to guest services area of capacity, the request is communicated to the right department in a timely manner.
• Apply Operational Risks Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to the Security Department Respond appropriately to any emergency situations Participate Employee Engagement Participate in departmental and property initiatives Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture Feedback and input are communicated in an open and transparent manner with management Involve in Documentation, Financial and Report Management Observe the usage of supplies to ensure that it’s within budget and minimize wastage Contribute ideas in support of the company vision, mission, value and guiding principles Actively involved in sustainability programs to drive organizational green initiatives Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements

• Education & Certification Minimum secondary education Experience Minimum 1 year experience in the same capacity Previous experience with luxury resorts and hotels is an advantage Competencies Proficient in spoken and written English; additional languages are a plus.
• Outgoing personality with a proactive approach to tasks.
• Strong guest relations and problem-solving skills.
• Excellent time management, organizational, communication, and motivational skills.
• Adherence to attendance guidelines and company policies.
• Detail-oriented, mature, meticulous, resourceful, and able to work independently.
• Team player who assists others proactively Impeccable follow-through and a "Can Do" attitude.
• Flexible to work any day and shift.
• Professional and well-groomed disposition.
• Able to control bell trolleys throughout busy guest areas

Company Culture

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.