Life Sciences Sales Operations Specialist

MP BIOMEDICALS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

MP Biomedicals Asia Pacific PTE. LTD. in Singapore seeks a Sales Operations Executive to support sales activities, customer service, lead management and CRM administration to drive growth and efficiency.

You will manage enquiries, quotations and orders, maintain CRM data, and coordinate with Production, Supply Chain, Logistics and Finance to enable timely order fulfilment and customer satisfaction across Singapore and Southeast Asia.

Qualifications

• Diploma or Degree in Biology, Life Sciences, Biomedical Science, Biotechnology, Biological Sciences or a related scientific discipline.
• 1–3 years of relevant experience in sales operations, sales support, customer service or related function preferred.
• Good understanding of scientific products and ability to communicate product information effectively.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Good organisational, coordination and problem-solving abilities.
• Customer-oriented, proactive and meticulous with strong follow-up skills.

Responsibilities

• Monitor, qualify and follow up on sales enquiries and leads generated through multiple channels.
• Engage customers to understand requirements, product interests and opportunities.
• Prepare quotations and provide product information within responsibilities.
• Process customer orders accurately in the ERP system (M3).
• Maintain accurate CRM data including customers, leads and opportunities.
• Coordinate with Production, Supply Chain, Logistics and Finance to ensure timely order fulfilment.
• Resolve customer enquiries and service-related issues professionally.
• Develop knowledge of the Company’s Life Science and Diagnostic products.
• Prepare reports on leads, quotations, enquiries, order status and CRM activities.
• Identify and propose improvements to sales operations and CRM processes.

Skills

Sales operations experience

Customer service

Microsoft Excel

Communication skills

Organizational skills

Cross-functional collaboration

Product knowledge in life sciences

Education

Diploma or Degree in Biology/Life Sciences/Biomedical Science/Biotechnology/Biological Sciences

Tools

CRM system

ERP system (M3)

MS Office (Excel)

Job description

MP Biomedicals Asia Pacific PTE. LTD. in Singapore seeks a Sales Operations Executive to support sales activities, customer service, lead management and CRM administration to drive growth and efficiency.

You will manage enquiries, quotations and orders, maintain CRM data, and coordinate with Production, Supply Chain, Logistics and Finance to enable timely order fulfilment and customer satisfaction across Singapore and Southeast Asia.