Levy Operations & Process Specialist

Ministry of Manpower; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ministry of Manpower in Singapore seeks a dedicated individual to process levy-related transactions and handle escalated customer inquiries. The successful candidate will be proactive, adaptable, and skilled in customer service and communication. Key responsibilities include reviewing administration processes and participating in system enhancement testing. This role encourages applications from PWDs and promotes a diverse workforce.

Qualifications

• Good customer service and communication (written and spoken) skills.
• Good analytical, creative thinking, and problem-solving skills.
• Proactive in problem-solving and adaptable to fast changes.

Responsibilities

• Process levy related transactions and cases according to approved criteria.
• Handle and resolve escalated customer enquiries within service standards.
• Review existing levy administration processes and SOPs.
• Participate in and perform system enhancement testing.

Skills

Customer service skills

Communication skills (written and spoken)

Analytical skills

Creative thinking

Problem-solving skills

Team player

Adaptability

Job description

The Ministry of Manpower in Singapore seeks a dedicated individual to process levy-related transactions and handle escalated customer inquiries. The successful candidate will be proactive, adaptable, and skilled in customer service and communication. Key responsibilities include reviewing administration processes and participating in system enhancement testing. This role encourages applications from PWDs and promotes a diverse workforce.